Key Performance Indicators

• Customer NPS

• Revenue growth

• Cost control

• Customer Retention

• Colleague retention and engagement

Principal Duties and Responsibilities

• Hire, onboard, train, manage & engage team of frontline sales colleagues in designated area

• Support collaboration between Sales and Operations within territory, with the support of Operations to align goals and drive performance.

• Lead weekly meetings with Team to monitor performance, and lead meetings focused on skill development, improving performance, and prioritized topics as needed.

• If needed, provide ongoing technical training on services offered in the assigned territory.

• Facilitate weekly, monthly and quarterly one-on-one debriefs with the team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of sales activity performance.

• Ensure that their team meet or exceed all activity standards for Field Sales Colleague performance (e.g., number of inspections per week), as well as other selected KPIs to meet and exceed sales targets.)

• Set a strong example for their team in areas of personal character, commitment, organization, selling skills, and work habits.

• Monitor progress against revenue objectives; jointly accountable with Operations for APITDA realization.

• Monitor sales start rates through the key relationship with Operational Leadership

• Serve as steward of the RentokilTerminix business model to ensure company programs and initiatives are delivered with excellence at the branch level.

• Monitors, coaches and develops team to provide effective growth and development

• Plan, organize and order any job-related items for new hires

• Works with new hires to evaluate and identify opportunities for improvement in the Field and provide constructive feedback

• Communicate to leader any team training needs for continuous improvement

• Increases unit sales and dollars by implementing, teaching and enforcing company sales practices.

• Works in the field with sales colleagues daily and maintains minimum sales activity requirements.

• Monitors and ensures creative and methodically sound sales programs, proper use of sales materials and inventory of sales materials.

• Sets an excellent management example and quality image

Required Qualifications

Knowledge, Skills & Abilities

• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Ability to perform basic business mathematics and analyze sales data

• Ability to acquire licenses/certificates as required by federal, state or local agencies

Minimum Educational Level/Certifications

• At least one (1) year of Rentokil Terminix experience in designated field with RTX

• High school diploma or GED (preferred)

• Maintain licenses/certificates as required by federal, state, and/or local regulations

• Must possess a valid driver's license from state of residence

Physical Demands/Environmental Conditions

• Moving up to 20 lbs. by lifting, carrying, pushing, pulling, or repositioning objects

• Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling

• Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways

• Going up and down stairs, ladders, scaffolding, ramps, and poles

• Operating a motor vehicle safely

• Ensuring vehicle and other equipment is maintained and kept clean

• Wearing personal protective equipment, including OSHA-compliant respirators

• Ability to perform detail-oriented activities at distances close to the eyes or within arm’s reach

• Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

• Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/week) schedule during peak season

Travel Requirement

Travel up to 100% of time within assigned territory(s