Job Title: Area Operations Leader
Location: South Area - Offices in Norcross, GA; Knoxville, TN; Nashville, TN; Greer, SC; Moody, AL; New Orleans, LA
Job Summary Compression Systems & Services is hiring for an Area Operations Leader to join our team. This position is responsible for providing the leadership for all activities in the value stream process from the time the customer center receives the PO for an equipment or services sale through PO closure. This position has responsibilities to all processes within that oversight, including service coordination, order management, parts inventory and shipment, inside sales, invoicing and collections, and customer satisfaction for 3-9 customer center locations within a defined region.
Responsibilities - Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
- Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on time delivery.
- Collaborate with service to ensure optimal customer experience, parts and resource availability and technician productivity
- Visit customers on a regular basis to understand process challenges and customer requirements.
- Effectively attract, coach, counsel, train and develop all sales support operations employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills, to the highest degree possible.
- Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
- Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team. Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment.
Qualifications - Bachelor's Degree required in a related discipline; Engineering, Technical, Marketing or Business
- 7+ years of experience in industrial product space, preferably with a diverse product portfolio including service offerings.
Travel & Work Arrangements/Requirements - This position is based onsite at one of our office locations and requires travel.
- Employees based in Atlanta can expect approximately 30% travel, while those based outside of Atlanta should expect up to 50% travel.
Core Competencies - Leadership skills are essential. Individual must have a minimum of 3-5 years management experience; preferably in a customer facing environment.
- Work is completed through other employees, so this person must excel at hiring, developing, training, coaching, leading and motivating a diverse workforce for optimal results.
- Profit & Loss experience is critical. Individual must have experience in forecasting needs, obtaining resources, and managing budgets.
- A strategic business mindset is important.
- This individual must be able to support the Area General Leader in creation of a strategic business plan for growing the business through internal process improvements and lean strategies to positively impact our market position.
What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
