Bachelor's Degree or equivalent work experience required
5+ years of progressive management experience in a complex business environment
Strong problem solving and analytical skills
Exceptional decision-making capabilities
Exemplifies strong customer service standards
Excellent communication and presentation skills
Proficient in both written and verbal communication
Responsibilities
Oversee and manage branch transaction cycles and revenue goals
Ensure compliance with company policies and relevant laws
Direct quality and performance improvement at branches
Support sales efforts to enhance productivity
Report performance metrics to leadership
Manage staff recruitment, training, and performance
Collaborate with HR on employee issues
Handle inventory management for cost-effective sales and rentals
Address client concerns at the branch level
Maintain facilities and equipment according to standards
Ensure timely order processing and delivery
Act as branch leader in absence of branch management
Benefits
Professional office environment
Opportunity for travel across branch locations
Engaged and enthusiastic team culture
Chance to make a positive impact in clients' lives
Full Job Description
Full-time Opportunity
**This role will cover our branches in Arizona and Colorado. This Area Manager will work on site out of our Arizona office while supporting our AZ and CO offices. Travel required on occasion.
Responsibilities:
Full oversight and responsibility to branch transaction cycle type, margins, expenses and top/bottom line revenue goals.
Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
Oversees and directs branch quality and performance improvement. Monitors compliance to productivity and performance standards.
Oversees and assists sales force, including RTS and ATP roles, to increase productivity and overall transaction cycle times.
Reports appropriate metrics to Regional Area Director and Senior Leadership.
Ensures that the branches are properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
Collaborates with Human Resources to resolve employee concerns and issues.
Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
Addresses and resolves client concerns at the branch level.
Assures proper maintenance and care of facilities, vehicles and property.
Ensures orders are entered and completed in all inventory systems for timely delivery to clients.
Responsible for executing customer service and service programs, compliant with all company standards.
Oversees branch leadership. In the absence of branch leadership, the Area Manager functions as the branch leader. This includes development of branch staff, performance evaluations, etc.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Requirements:
Bachelor's Degree or equivalent work experience required
A minimum of 5+ years of progressive management experience overseeing a complex business with aggregate financial and operational responsibility
Ability to travel throughout the Arizona and New Mexico branch locations
Strong problem solving/analysis - to include data analysis
Strong decision making ability
Sets a high personal example of strong customer service, in own performance
Excellent communication and presentation skills
High communication proficiency - both written and verbal. Ability to communicate effectively with leadership, clients, customers, and support staff
We are looking to grow our enthusiastic and engaged team at National Seating Mobility. Submit your resume today and join a group of enthusiastic professionals dedicated to changing lives! If you'd like to learn more about us and the impact we make on lives, please visit us at www.nsm-seating.com. #NSMC1
