Amazon

Area Manager II

Amazon$70K — $90K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of employee and performance management experience
  • Bachelor's degree or equivalent education or 2+ years of relevant experience at Amazon
  • Flexibility to work shifts including weekends, nights, and holidays

Responsibilities

  • Lead daily operations across shifts, managing labor and workflow to meet customer promise timelines
  • Develop and coach a team of Process Assistants and hourly associates, ensuring accountability for performance and attendance
  • Foster a safety culture by enforcing compliance and leading incident investigations
  • Own and analyze site performance metrics to enhance operational efficiency
  • Implement process improvements using methodologies like Kaizen, Lean, or Six Sigma
  • Collaborate with cross-functional teams to ensure operational readiness
  • Monitor real-time order volume and adjust operations to maintain customer satisfaction

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching to support retirement savings
  • Paid time off and parental leave
  • Access to mental health support and counseling services
  • Flexible spending accounts for healthcare expenses
  • Adoption and surrogacy reimbursement coverage
  • Incentives like sign-on payments and restricted stock units (RSUs)
Full Job Description
The Manager II, Operations is a front-line leadership role within Amazon's SSD network - one of our fastest-growing and most customer-obsessed delivery channels. You will own end-to-end shift execution at an SSD fulfillment site, leading a team of Process Assistants (PAs) and hourly associates to deliver on our promise of ultra-fast fulfillment across Same-Day, Sub-Same-Day, and Rush delivery windows.

This role operates in a high-velocity, time-critical environment where every minute matters. You'll balance safety, quality, productivity, and customer experience while driving continuous improvement across inbound, pick, pack, and outbound operations.

Key job responsibilities

- **Shift Ownership:** Lead daily operations across one or more shifts, managing labor planning, workflow balancing, and real-time adjustments to meet CPT (Customer Promise Time) windows - including Rush, Same-Day, and overnight cycles.

- **Team Leadership:** Manage and develop a team of Process Assistants and 50-100+ hourly associates. Coach, mentor, and hold the team accountable for performance, attendance, and professional growth.

- **Safety Culture:** Create and sustain a culture of safety and well-being. Drive compliance with Amazon's safety standards, conduct audits, and lead incident investigations and corrective actions.

- **Operational Performance:** Own key site metrics including Units Per Hour (UPH), Throughput Per Hour (TPH), DPMO (Defects Per Million Opportunities), on-time dispatch, dwell time, and late-slam performance.

- **Continuous Improvement:** Identify process bottlenecks and implement Kaizen, Lean, or Six Sigma-based improvements to streamline workflows, reduce waste, and increase efficiency.

- **Cross-Functional Collaboration:** Partner closely with PXT (HR), Safety, RME (Reliability Maintenance Engineering), and Transportation teams to ensure seamless shift operations and site readiness.

- **Customer Obsession:** Monitor and react to real-time order volume, demand signals, and delivery promise adherence. Escalate risks and own contingency plans to protect the customer experience.

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Elkridge - 70,000.00 - 90,900.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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