Job Description Summary:Responsible for coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties including the physical condition, appearance and operational efficiency of the building, property, and equipment. Manage and direct the activities of the maintenance department. Additionally, may be assigned to special projects.
This Area Maintenance Supervisor will be traveling between the 3 Baltimore, MD properties on a daily/weekly basis, providing support and management as needed.
- Ensures timely, accurate, and high-quality completion of resident service requests.
- Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
- Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records.
- Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner.
- Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments.
- Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.
- Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention.
- Maintains landscaping including watering of the flowers; performs snow removal as needed.
- Comply with Enterprise Residential's policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential's operational and human resources policies and procedures.
- Resolves complex or advanced service issues including sensitive communications with residents.
- Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets and purchasing policies and procedures.
- Responds timely, appropriately and courteously to emergencies.
- Develops and delivers formal and informal training to associates throughout the company as assigned.
- Participate in and attend all required in-service training sessions.
- Supports other communities as assigned by management.
- Other duties as assigned.
Supervisory Responsibilities:- Manages the maintenance department which may include Senior Maintenance Technician(s), Maintenance Technician(s), Maintenance Apprentice(s), and/or Porter(s). Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Essential Skills, Experience and Talents:- Minimum five years as a maintenance technician or other applicable experience with at least two years supervisory experience, and a minimum of one year of multiple-site residential management experience.
- High School Diploma or G.E.D.
- Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
- EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
- Ability to demonstrate proficiency in the use of hand and power tools.
- Ability to lead, direct, and motivate others to innovate and excel.
- Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities.
- Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
- Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
- Excellent interpersonal skills. Positive attitude, enthusiasm and energy. Strong customer service orientation to older adults.
- Strong attention to detail.
- Proficiency with basic computer keyboarding and navigational skills.
- Provide basic tool set.
- Possess and maintain timely and reliable transportation.
- When on-call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.
Salary Transparency:- You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.
- Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $37.66/hour to $44.92/hour. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.
Total Rewards at Enterprise:- This range is just one component of our total rewards package, which also includes annual performance bonuses and generous paid leave programs.
- Our benefits form a major part of the total rewards package. These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits. We round out our package with financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
- Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.
Physical Demands and Work Environment:- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk and hear. An individual in this position will be required to push, lift or carry weight up to 50 pounds. The associate will occasionally be required to transport appliances, furniture, or other large objects using the appropriate safety equipment, while ensuring the safety and security of the property, residents and staff. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. For safety purposes, work shoes/boots (non-tennis shoes) are a requirement. Must also have the ability to access all areas of the community without the assistance of an elevator.
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