High School diploma or GED required; four-year degree preferred.
Five years of management experience, preferably in multi-site commercial vehicle dealerships.
Proven track record in leading commercial truck or heavy equipment dealerships or operations.
Strong financial skills including budgeting and forecasting capabilities.
Experience in managing cross-functional teams including sales, service, and parts personnel.
Exceptional leadership, coaching, and development skills.
Responsibilities
Develop and implement strategic plans to reach sales and operational goals.
Lead and mentor dealership managers and staff for greater efficiency and engagement.
Monitor and manage financial performance, including budgeting and KPIs.
Optimize workflows and ensure service department standards and compliance.
Oversee customer service operations to maintain high satisfaction levels.
Create and execute effective marketing strategies to attract new customers.
Ensure adherence to company policies and regulatory standards.
Benefits
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off (PTO) and holiday pay.
Opportunities for professional development and training.
Employee discounts on products and services.
Full Job Description
Area of Focus:
Own the relationships with customers for truck sales, service, and parts.
Lead the recruitment and retention of top talent to drive revenue growth in parts, service, and vehicle sales.
Maintain interaction with sales leadership and provide operational support to retain and grow the Region's revenue base.
Executes upon and corrects any quality assurance issues regarding service delivery, customer service and day to day operations of dealerships in designated region according to the company's policies and procedures.
Improve the operational and administrative functions and drive consistency in the assigned Region.
Leverages extensive experience, expertise, and judgement to plan and accomplish goals.
Interacts with functional heads and Central Support Office.
Key Responsibilities:
Develop and execute strategic plans to achieve sales targets and business objectives.
Lead, mentor, and manage a team of dealership managers and staff to ensure efficient operations and high levels of employee engagement.
Monitor financial performance, including budgeting, forecasting, KPI's, and financial reporting, to ensure profitability.
Optimize service department workflow, manage repair standards, pricing, and ensure compliance with safety and OEM standards.
Oversee customer service standards to ensure a high level of customer satisfaction and retention.
Implement effective marketing and sales strategies to enhance dealership visibility and attract new customers.
Ensure compliance with all company policies, procedures, and regulatory requirements.
Build and maintain strong relationships with manufacturers, suppliers, and other key stakeholders.
Analyze market trends and competitor activities to identify opportunities for growth and improvement.
Foster a culture of continuous improvement and innovation within the dealership.
Qualifications:
High School diploma or GED equivalent is required, four-year degree is preferred.
Five years management experience; multi-site commercial vehicle dealerships or similar business structure.
Demonstrated success leading commercial truck dealerships, heavy equipment dealerships, transportation businesses, or comparable multi-location operations.
Financial acumen to include budgeting and forecasting.
Proven ability to lead cross-functional teams across sales, service, parts, finance, and support functions.
Strong financial and business acumen with the ability to analyze complex operational and financial data.
Exceptional leadership, coaching, and organizational development skills.
Must possess a current and valid driver's license and maintain an acceptable motor vehicle record (MVR)
Ability to travel up to 50% to other locations in the dealership network.
