Job Summary: The Area Franchise Lead, US Central is responsible for driving operational performance, supporting franchise organizations, and ensuring adherence to brand standards within a designated market. Working closely with franchise owners and their leadership teams, the AFL acts as a key consultant, implementing strategies that enhance guest experience, improve operational efficiency, and optimize profitability. This role requires a strong focus on operational metrics and serves as a critical resource for franchisee success.
Roles & Responsibilities:- Conduct holistic business reviews with franchisees, covering areas such as restaurant operations, profitability, sales, and brand standards.
- Provide guidance on long-term planning, operational efficiencies, and strategies to create a profitable business model.
- Support the onboarding of new franchisees, facilitating site visits, and ensuring operational readiness.
- Serve as the primary point of escalation for issues related to brand standards, including Zero Tolerance and Restaurant Evaluation Visits (REV).
- Collaborate with franchisees to develop corrective action plans when necessary, ensuring high-quality and consistent restaurant performance.
- Ensure franchisees comply with brand standards in food safety, cleanliness, repair, and maintenance.
- Lead targeted training and coaching sessions for franchise teams in collaboration with Operation Partners (OPs).
- Support the roll-out of system-wide initiatives, new product launches, and regional marketing strategies to ensure franchisees are equipped to succeed.
- Drive improvement in key metrics such as Speed of Service (SOS), Guest Satisfaction (OSAT), and other performance indicators.
- Utilize RBI's Problem-Solving Methodology to identify and address operational issues, analyzing data to drive business improvement.
- Create and implement data-driven action plans in collaboration with franchise teams to achieve desired outcomes.
- Report and present operational insights to franchisees and stakeholders, ensuring transparency and alignment on business goals.
Skills and Qualifications:- Bachelor's degree in Business, Hospitality, or a related field.
- 5-7+ years of experience in QSR, retail, food & beverage, or similar franchised industry, with multi-unit management experience preferred.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data analysis tools.
- Strong understanding of business and financial metrics, with the ability to analyze and interpret data to support decision-making.
- Proven ability to build and maintain strong relationships with franchisees, colleagues, and stakeholders.
- Skilled in root-cause problem-solving methodologies and able to implement solutions to drive operational improvement.
- Effective communicator, with excellent presentation and influencing skills.
- Willingness to travel within the assigned market to support franchise locations and field teams.
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