Overview

We are seeking talented, passionate individuals to join our team. Our Home Health Area Director of Operations is responsible for the overall leadership, daily operations, compliance, financial performance, and quality outcomes of multiple home health agencies within an assigned region or market. This role ensures the agencies deliver safe, effective, patient-centered care while meeting all federal, state, payer, and accreditation requirements.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the
following to our employees:
• Be part of a unique healthcare company where we can help those in our communities who need our help the most
• Flexible hours/work-life balance
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment

Responsibilities

What You Will Do:

Clinical & Operational Oversight
• Working with clinical leaders provides operational oversight for assigned home health branches to ensure consistent performance, service delivery, and accountability.
• Works with clinical managers to provide oversight for assigned home health agencies for management of both operations and field staff, delivering ongoing education based on agency or staff needs, regulatory updates, process improvements, and clinical advancements.
• Support recruitment, onboarding, retention, coaching, and performance management of staff.
• Oversee policies, procedures, and workflow improvements to promote efficiency and compliance. Review operational reports, productivity, utilization, visit efficiency, and performance dashboards
• Maintain effective communication with physicians, referral sources, patients, families, and payers.
• Participate in strategic planning, growth initiatives, and organizational development.
• Ensure timely coordination of services across all disciplines and departments and plans and participate in periodic management meetings to ensure provision of quality care is being delivered, staffing issues, staff competencies and onsite supervisory visits are being conducted according to agency policy.

Financial Oversight
• Assists and coordinates with the Vice President of Skilled Care, the budget development process, implementation and evaluation.
• Oversight of the clinical revenue cycle including timely documentation, coding, OASIS submission, POC oversight, order signature, claim submission and billing holds.
• Oversee census growth, admissions, retention, and referral development in collaboration with business development. Oversee agency budgets, labor management, profitability, and financial performance.

Compliance & Quality
• Responsible for assigned agencies compliance with all Medicare conditions of participation, state regulations, and accreditation standards. Provides ongoing education and corrective action as needed.
• Monitor quality metrics, patient experience and outcomes. Maintain readiness for surveys, audits, ADRs, and internal compliance reviews.
• Ensure timely and accurate documentation, OASIS compliance, and chart audits. Lead corrective action plans, performance improvement initiatives, and root cause analysis.
• Respond to complaints, incidents, grievances, and risk issues in a timely and professional manner.

Qualifications

Education and Experience
• Bachelor's degree in nursing, Healthcare Administration, Business Administration, or related field required; master's degree preferred.
• Active RN license preferred or required depending on state and agency policy.
• Minimum of 2 years of progressive leadership experience in home health or post-acute care.
• Strong knowledge of Medicare home health regulations, OASIS, HHVBP, HHCAHPS, and survey readiness.
• Demonstrated experience in operations management, quality improvement, budgeting, and staff supervision.
• Excellent leadership, communication, problem-solving, and organizational skills.

Skills and Abilities
• Strong analytical, organizational, and communication skills.
• Demonstrated knowledge of Medicare home health regulations, state requirements, survey process, reimbursement, and QAPI.
• Experience with chart auditing and quality reporting preferred.
• Proficiency with EMR systems and Microsoft Office.
• Meets applicable state and federal health screening requirements.

Leadership Behaviors

Integrity & Ownership
Judgment & Decision-Making
Execution & Performance
Team & Cultural Impact
Self-Awareness & Growth

*Eligibility for certain benefits may depend on employment status