GENERAL SUMMARY & SCOPEThe Area Asset Protection Manager (AAPM) executes and drives company shrink mitigation solutions, safety initiatives and asset protection programs for two (2) to four (4) Districts in partnership with respective District Managers. The AAPM understands ULTA Beauty company policies and operating procedures that support the company's mission, values, and Code of Conduct standards. Through store visits and leveraging analytics, the AAPM is responsible to assess store procedures, promote awareness and methods to prevent, protect and control losses, protect company assets, and make recommendations to improve inventory shrink, safety and overall store controls. The AAPM acts on behalf of the company to prevent, minimize, and/or recover losses when they occur. The AAPM initiates and conducts internal/external investigations and interviews, training, and store audits. They collaborate internally with Store Operations, People Success, Supply Chain and Corporate Business Partners and externally with local law enforcement, industry groups, other retailers, and district attorneys.
The Area Asset Protection Manager (AAPM) champions Ulta Beauty's mission, vision, and values, and demonstrates our competencies through the following core job responsibilities (as well as all other projects/duties as assigned).
In all we do, we strive to uphold the company's values in which we win together, give wow experiences, improve always, do what's right and, love what we do and own what we do and champion diversity.
Responsibilities Performance- Deliver shrink improvement through proactive use of asset protection tools, dashboards and reports to identify trends and determine store visits, audit cadence, and investigations.
- Execute store visit strategy in alignment with operational and safety compliance protocols through the strong planning and completion of an audit cadence, specific to the market, to support stores in their efforts drive results.
- Leverage external event reporting (Auror) to identify and investigate evidence and resolve external loss and fraud. Support Organized Retail Crime (ORC) Managers with identification of external theft trends to partner with law enforcement to prosecute known ORC groups.
- Leverage exception reporting tools (Agilence) to identify, investigate and resolve instances of internal theft and loss.
People- Coordinate, conduct, and complete timely and quality internal investigations and interviews; focus on impactful and ethical resolution in partnership with District Managers, Regional leadership, and Associate Care & Support business partners.
- Coordinate and complete job responsibilities and additional assignments by developing and fostering relationships with business partners, supporting plans and initiatives to meet business needs, identifying, and communicating goals and objectives and demonstrating adaptability in a fast-paced environment.
- Optimize teams through educating store leadership, associates, and field business partners in shrink reduction programs and related processes that assist in minimizing loss, promoting safety, and protecting assets (including inventory, cash, equipment, and other company assets).
- Establish professional partner relationships internally with Loss Prevention peers and relevant cross-functional partners, and externally with law enforcement, jurisdictional teams and industry peers.
- Promote a culture of shrink improvement amongst the store leadership team by sharing best practices, encouraging teams to be knowledgeable, establishing priorities, providing support, and empowering store team to take ownership of their results.
- Minimize organizational risk of liability through teaching, coaching, and training store managers on shoplifting policies and procedures while reducing negative interactions with Ulta Beauty guests and supporting the company mission, vision, and values.
- Lead with empathy when assisting store teams in any emergency event; follow Ulta Beauty Safety Guidelines while coordinating efforts with the appropriate business partners (Associate Care & Support, Facilities, Business Continuity etc.)
Process- Drive timely resolution and closure on all internal and external investigations (i.e., burglary, ORC activity and robbery).
- Deep expertise in end-to-end Ulta Beauty store retail operational processes; leverage functional knowledge to identify, coach and correct opportunities contributing to bottom line profit erosion in assigned stores.
- Maintain appropriate confidentiality through all investigations; partner with store/district leadership and People Success to address associate behavior and recommend corrective action.
- Engage weekly on district conference calls to bring greater awareness to loss prevention strategies, operational excellence, shrink reduction initiatives and emergency/crisis response procedures. Initiate and facilitate educational training to store leadership teams based on market or store needs, in-person or virtually.
- Utilize CCTV, covert cameras, and other surveillance strategies to review emergency or escalated situations, internal investigations, and external and ORC cases.
- Cooperate with and responds to requests by police departments, courts, and other public agencies under the direction of Loss Prevention Leadership and/or Corporate Council.
Essentials for SuccessQualified candidates will possess 5 years of relevant work experience; multi-store retail experience is preferred.
Job Requirements:- High School Diploma or equivalent; bachelor's degree preferred.
- Wicklander-Zulawski Certified; CFI (Certified Forensic Interviewer) preferred
- Minimum five (5) years' experience in Loss Prevention and in a retail environment; multi-store experience is preferred
- Exhibits the highest level of personal integrity
- Exceptional written, verbal, electronic communication, and presentation skills
- The ability to adapt to change quickly and leads others through the change-curve and hone the ability to overcome obstacles, and adversity while leading by example
- Develops collaborative relationships and lead with influence within and outside the organization as required
- Proficiency with core technology systems and programs (e.g., POS system, Microsoft Office programs, TEAMs, and Apple devices)
- Experience with Loss Prevention programs, Exception Based Reporting, investigative databases, and business intelligence solutions (Agilence, Auror, Everbridge)
- Strong organizational skills to effectively plan and prioritize, working both independently and as a collaborator
- Demonstrate deep analytical and critical thinking skills to resolve various types of case enquiries
- Strong critical reasoning skills to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Working Conditions- The ability to work a flexible, full-time schedule (to include days, evenings, weekends, and holidays)
- In-town and out-of-town travel to visit stores within designated market; overnight travel up to 50%.
- Attend offsite meetings and conferences (local and overnight)
- Ability to maintain a home office working environment
Essential Functions - Continuous mobility throughout the store on a daily basis
- Lift and/or move up to 50 lbs. on a daily basis
- Stoop, kneel, and crouch on a daily basis
- Periodic ladder climbing and ability to maintain balance on a daily basis
#LI-MC1
#LI-MC1
The pay range for this position is $77,600.00 - $101,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
