AR Collection & Dispute Manager

Samsung Electronics Co., Ltd. • $95K — $115K *
Plano, TX 75025In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting, Finance, Business, or Information Systems
  • 6-8 years related experience
  • Prior team leadership experience
  • Experience with SAP or similar ERP system preferred
  • Solid analytical and problem-solving skills
  • Strong attention to detail

Responsibilities

  • Manage AR portfolio and related processes according to company policies
  • Conduct regular reviews with team members to ensure data accuracy and timely follow-up
  • Collaborate with customers to resolve collection issues and make recommendations
  • Manage and mentor designated staff, focusing on training and performance
  • Ensure accuracy of customer profiles and team coverage during absences
  • Drive process improvements with collaboration from internal and external partners
  • Provide analyses and reporting using tools like SAP, Excel, and Tableau

Benefits

  • Comprehensive training and mentorship programs
  • Opportunities for process improvement and innovation
  • Cross-training for collaborative team coverage
  • Support for professional development initiatives
  • Engagement in diverse special projects
Full Job Description
Position Summary

Complies with company guidelines to minimize AR risk, maximize sales opportunities. Manage a team, responsible for collection of all AR in assigned portfolio. Identify areas of risk and propose potential solutions.

Role and Responsibilities

  • Responsible for Managing AR portfolio and Related Processes within Samsung policies and Customer requirements
  • Consistent review with team members of all accounts within the established portfolio to ensure accurate data and timely follow-up/escalation
  • Collaborate with customers on collection issues throughout the team, resolve problem accounts and make recommendations regarding collection status or legal status.
  • Manage designated staff, including training, key performance indicators, workload balancing, and performance reviews
  • Motivate and mentor staff
  • Maintain accurate customer profiles, ensure team members are cross trained to ensure high standards of coverage within the team while members are out.
  • Collaborate with internal and external partners to ensure AR is current and issues are being addressed, escalated and resolved. Identify matters that need to be escalated to upper management in clear and concise manner.
  • Collaborate with internal and external partners to drive process improvements and efficiencies.
  • Develop and provide various analyses and reporting, utilizing SAP, Excel, Tableau, PowerPoint and other programs as needed
  • Keep department Leadership advised on issues and potential issues
  • Collaborate with department peers to establish additional Best Practices and make recommendations for change
  • Lead invoice discrepancy resolution of with customers, logistics, service and other partners where applicable
  • Develop working relationships with all necessary internal and external teams to resolve customer issues to ensure accurate and current AR.
  • Maintain Global Policy and Procedures
  • Maintain and provide necessary back-up for internal and external process audits
  • Ad-Hoc special projects and assign projects to team members


Skills and Qualifications

Background/Experience

  • Bachelor's degree in Accounting, Finance, Business, Information Systems
  • 6-8 years related experience
  • Prior Team Leadership experience
  • Experience with SAP or similar ERP system preferred


Necessary Attributes & Skills

  • Solid analytical and problem-solving skills
  • Ability to identify discrepancies and inconsistencies
  • Strong attention to details is of paramount importance in this role
  • Diplomacy and ability to deal with difficult situations
  • Excellent Oral & Written Communication Skills
  • Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)
  • AI tool implementation and usage skills in the job function preferred
  • Attitude towards work and timeliness in completing daily tasks
  • Sense of urgency to get it done required Relationship Management
  • Ability to multi-task in fast paced environment

About Samsung Electronics Co., Ltd.

Samsung Electronics Co., Ltd. Careers

There has never been a better time to join the global team of Samsung Electronics Co., Ltd. professionals—the leading force in innovation and technology in the electronics industry.

Work You’ll Do

Join Samsung Electronics Co., Ltd.'s top-tier team to assist some of the most well-known global enterprises in mastering their technological and digital transformation journeys. Transform businesses and entire sectors with the brightest minds at Samsung, leveraging a unique position in the marketplace at the crossroads of technology, industry expertise, and digital innovation. Engage with a worldwide team of business and technology advisors to help clients navigate their journey through cutting-edge technological advancements. Collaborate with a vast network of professionals dedicated to upholding Samsung's reputation as a leader in the electronics and technology sector.

Introducing the Samsung Innovation Team

The team is crafting a market-leading strategy to assist some of the world's most renowned companies in mastering their digital transformation journeys with Samsung’s cutting-edge technology.

Do Innovative Work

Join one of the largest pools of technology experts globally, driving innovation and industry leadership at the intersection of technology and digital transformation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of consulting experience and innovation that is unparalleled in the electronics industry.

Be Part of a Great Team

Work on a wide range of technology projects and harness the capabilities, global scale, and joint solution development that only Samsung can offer.

Future-proof Your Career

Advance your career as far as your ambition can take you with limitless opportunities for growth, supported by unmatched training, development, and certification programs.

Explore

Discover how Samsung is leading the way in technological advancements and how these innovations are integral to the digital ecosystem.

The Samsung Leadership and Innovation Alliance

The combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Samsung for new strategies and solutions to drive innovation and growth in the digital era.

Stay Connected

Join the Team

Search for open positions that match your skills and interests. Samsung seeks passionate, curious, creative, and solution-driven team players. SEARCH SAMSUNG JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Samsung.

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Learn more about Samsung Electronics Co., Ltd.
Industry
Consumer Technology
* Ladders Estimates

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