Hexagon Autonomous Solutions is looking for an Applications Engineer to join our team in Calgary, AB. Reporting to the Senior Manager, North America Customer Support, in this role, you will help us drive our business forward by providing 2nd-tier support to our customers. This exciting hands-on position utilizes your GNSS+INS expertise to ensure our customers’ success. This position will have a strong focus on supporting NovAtel, VERIPOS and AutonomouStuff customers in North America. The team collaborates closely with Customers, Sales, Product Management, and Engineering.

The Location: This position is based in Calgary, AB.  

As an Applications Engineer, you will be responsible for these activities:

• Oversee 2nd tier case management for Hexagon products and services
• Provide technical support for both pre-sales opportunities and post-sales issues:
• Assist customers with troubleshooting, diagnosing, and resolving product or service issues by phone or email
• Provide data analysis to customers who are experiencing issues when applicable
• When applicable, contribute to Root Cause Analysis (RCA) of the issue reported to identify the underlying cause
• Assist customers with product installation, setup, and configuration
• Provide customers with information about product features and specifications
• Ensure customer satisfaction by addressing customer issues in a timely manner and providing follow-up communication
• Identify and escalate complex issues to engineering teams when necessary
• Review and contribute to technical support documentation, including Frequently Asked Questions and Application Notes
• Visit customers in-person to resolve issues or provide onsite support

Must-Have:                       

• Degree in Geomatics Engineering, Electrical Engineering, or related field, with 2+ years of related GNSS+INS industry experience
• Proven problem-solving skills
• Strong analytical and critical thinking skills
• Exceptional interpersonal skills and the ability to work well with others
• English fluency with excellent verbal and written skills
• Ability and willingness to travel internationally

Key Success Factors: 

• Able to communicate effectively with customers through phone or email
• Able to balance competing priorities and work efficiently
• High attention to detail and highly organized
• Quick learner, and a strong desire to continuously acquire new knowledge and skills
• Able to work independently and collaborate effectively with cross-functional teams
• Able to maintain a positive attitude and be able to handle challenging situations with a can-do attitude

Nice-to-Have:

• Experience working directly with customers, preferably in the delivery of support or services
• Experience working with ROS packages, architecture, and communication protocols
• Experience working with IMU, INS, and sensor fusion
• Experience in software testing and/or post-processing GNSS/INS data

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. If you have any questions about the role or our company, please email our team at [email protected] and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.