What You'll DoThe Application Administrator's role is to work with the business application owner to administer, maintain and support 3rd party applications. Examples of enterprise applications this teams supports and works with end users include Jira and GoAnywhere but there are approximately 6 applications that are supported.
- Maintain and resolve basic issues pertaining to 3rd party applications
- Resolve first level support issues and escalate to second and third level as needed
- Provide 3rd party application monitoring and perform routine health checks
- Share on-call responsibilities for supported 3rd party applications
- Record, track, and document help desk requests and resolution steps
- Develop and maintain basic documentation for supported 3rd party applications
- Provide end user training for 3rd party applications (standard functionality)
- Crosstrain on primary applications within the team
- Perform and participate in 3rd party application upgrades
- Assist with tasks on projects
What we offer: - Full-time remote work with flexibility and trust
- Competitive base salary and annual bonus program
- Generous PTO, floating holidays, and volunteer time off
- 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
- Comprehensive health benefits and disability coverage
- Profit sharing with discretionary contributions
- HSA, FSA, and dependent care accounts
- A culture built on collaboration, learning, and balance
