Sunbelt Rentals, Inc.

Application Support Lead

Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field
  • 7 years' experience in software architecture or relevant roles
  • Proficient in managing full product lifecycle
  • Hands-on experience with Java, Cloud, and UNIX/Linux/Aix environments
  • Experience with distributed databases, including Oracle and MongoDB
  • Skilled in application monitoring tools like Splunk and Dynatrace
  • Knowledge of platform orchestration using REST and JSON APIs

Responsibilities

  • Support IT systems and applications for end-users
  • Ensure performance and interoperability of software
  • Analyze user needs and software requirements
  • Prepare and implement standards for application implementation
  • Develop and improve software features for reliability and efficiency
  • Monitor systems for timely problem reporting and resolution
  • Communicate technical terms effectively to stakeholders

Benefits

  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • 12-25 vacation days based on service
  • 6 holidays and additional floating holidays
Full Job Description
Job Description Summary
  • Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation.
  • Apply knowledge of software engineering and IT systems to ensure performance and interoperability requirements are satisfied.
  • Analyze user needs and software requirements, and ensure application scalability and capacity management.
  • Prepare and implement standards, best practices and in application implementation, including IT security and privacy controls and compensating controls as appropriate.
  • Develop and continuously improve software features to ensure systems reliability and efficiency, including logging, monitoring, intelligent alerting, and self-healing systems.
  • Perform analysis and implementation of IT systems redundancy and reliability, including High Availability, Disaster Recovery, Sustained Resiliency, and Chaos Engineering.
  • Prepare Service and Operational Level Agreements.
  • Develop and optimize Application Knowledge Support Artifacts, etc.
  • Exercise ownership over day-to-day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate system outages.
  • Monitor IT systems and applications in production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • Implement continuous process improvement, including but not limited to policy, procedures, and monitoring of live IT production applications and systems.
  • Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing for IT applications.
  • Develop and maintain rapport with technical staff, end users, and clients, effectively communicating complex IT terms and concepts to technical and nontechnical stakeholders.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Requirements: Bachelor in Computer Science, Computer Applications, Computer Engineering, or related field, plus 7 years of experience as a software architect, or in any position in which the required skills were gained. Requires demonstrated experience in:
  • Managing full product lifecycle from development, to deployment, to support.
  • Managing applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with Public and Private Cloud-based applications.
  • Distributed databases, including Oracle, Cassandra, MongoDB, SQL, and SQL Server.
  • Applicants monitoring tools, including Splunk and Dynatrace.
  • Platform orchestration using management APIs, including use of REST and JSON.
$154,669.00 per year. Apply: https://careers.sunbeltrentals.com/ Base Pay Range: $85,680.00 - 117,810.00 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Accident, Life and Travel insurance, as well as flexible spending
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
  • 12-25 vacation days depending on years of service
  • 5 sick days
  • 6 holidays
  • 2 half day holidays
  • 2 floating holidays
  • 1 inclusion day
  • 1 volunteer day

About Sunbelt Rentals, Inc.

Sunbelt Rentals is an equipment rental company that provides a range of equipment for construction, industrial, and homeowner applications. The company was founded in 1983 and is headquartered in Fort Mill, South Carolina. Sunbelt Rentals has over 1,000 locations across the United States and Canada and is a subsidiary of Ashtead Group, a British equipment rental company. The company has been recognized for its safety record and commitment to sustainability.
Learn more about Sunbelt Rentals, Inc.
Size
19,000 employees
Industry
Founded
1983

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