Sales & Customer Support

Application Specialist/Engineer (Bilingual)

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Job Description

Do you enjoy working directly with customers to understand their needs and provide the right technical solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Application Specialist (Bilingual), you will be providing expert technical advice and commercial support to our Commercial Building Services customers across Canada, helping them select the right pumping solutions through quotations, product sizing, and system troubleshooting - all delivered in both English and French.

You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

You will follow a hybrid work model based in our office in Oakville, ON.

What you will be doing

As a key part of the application engineering team, you'll create impact by delivering exceptional technical expertise and support that strengthens Grundfos' relationships with commercial building services customers across Canada.

Your main responsibilities are to:

• Provide commercial and technical support to customers via telephone, email, live chat, and in person - covering product sizing, applications, system solutions, pricing, and installation guidance.
• Support sales teams by managing tenders and projects, including dimensions, specifications, calculations, delivery timelines, and operation/maintenance solutions.
• Coordinate and administer low-to-medium complexity project and service proposals from Bid/No Bid approval through to submission, including negotiations.
• Deliver first-contact resolution on customer inquiries and provide pumping and system troubleshooting support.
• Process special orders and coordinate with suppliers while following up on all interactions within Service Level Agreements.
• Promote Grundfos digital tools to customers and assist with technical training for front-line staff.

What makes you a great fit

Above all, you are a bilingual technical problem-solver with strong communication skills, a customer-first mindset, and experience in pumps, HVAC, or building systems - someone who thrives at the intersection of engineering expertise and exceptional service delivery. We would also imagine that you have:

• A bachelor's degree in engineering (preferably mechanical) or equivalent work experience (3-5 years).
• Bilingual fluency in English and French (speaking, reading, and writing).
• 3+ years in a technical customer-facing role involving quotation and opportunity management within pumps, HVAC, engineered-to-order products, or building management systems.
• Authorization to work in Canada without sponsorship (relocation not supported).

It is a plus if you also have:

• Fundamental product and application knowledge - ability to interpret type keys, identify pumps vs. spare parts, and understand product origins.
• Working knowledge of SAP (CRM/SD) and Microsoft Office.
• Previous experience in customer service with strong organizational skills and a track record of stakeholder engagement in complex environments.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $77,100 to $112,000. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.

Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Oakville, ON.

This opportunity is for an existing position within our organization.

Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications.

Are you ready to unlock possibilities at Grundfos? Apply today!

We look forward to hearing from you.

Apply now

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Start


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Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Oakville, Ontario, Canada

Contract Type: Full-Time

Employment Type: