State Street Corporation

Application, Infrastructure & Service Management, AVP

State Street Corporation • $90K — $157K *
Burlington, MA 01803In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 5 years' experience in financial services investment management or related areas.
  • Bachelor's degree in a technical field like Computer Science or Engineering.
  • Proficient in MS SQL Server, Oracle, and/or Sybase database operations.
  • Strong technical troubleshooting and customer service skills.
  • Experience with various systems, including servers, networks, and programming languages.

Responsibilities

  • Respond to technical support requests via Teams and Email, possibly with some travel.
  • Diagnose software issues and suggest solutions based on analysis.
  • Collaborate closely with engineering and QA teams for problem resolution.
  • Research third-party software issues and identify solutions or workarounds.
  • Maintain detailed logs of customer interactions and prepare resolution reports.

Benefits

  • 401K retirement savings plan with company match.
  • Comprehensive insurance including life, medical, dental, and vision coverage.
  • Paid time off for vacation, sick leave, and family care.
  • Access to the Employee Assistance Program.
  • Eligibility for annual performance-based incentive compensation.
Full Job Description
Tech Support:
  • Respond to requests for technical assistance via Teams, Email. There may be minimal travel involved.
  • Diagnose software issues and recommend the appropriate solution.
  • Analyze problems, answer questions, and provide training as needed.
  • Work closely with engineering/QA teams.
  • Identify and test workarounds for deficiencies in the software.
  • Research issues with third party software.
  • Follow standard set of procedures and methods when responding to customer requests or inquiries.
  • Contribute to the continuous enhancement and improvement of support processes and methods.
  • Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Manage special projects as needed.
  • Keep detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
  • Complete any other tasks as assigned.
  • String eagerness in learning new skills, technology.


Skills:
  • Experience with one or more structured programming languages. Experience with development tools.
  • Strong hands-on SQL experience, and the fundamentals of relational database theory.
  • Understanding of the Trading Life Cycle is a plus and System Development Life Cycle.
  • Demonstrate history of solving complex technical problems and keen eye for details and strong analytical mindset.


ASE level work:

  • Deliver escalation services for the most complex/problematic CRIMS technical, functional, and operational issues.
    • Provide deep CRIMS, domain and/or infrastructure experience coupled with advanced diagnostic and troubleshooting abilities.
    • Handle the most "sensitive" issues related situations that affect the perception of how CRD resolves customer problems.
    • Management level thinking, demonstrate perceptive skills of situations, can see the larger picture of issues.
    • Meet with CRD Product Engineering to provide feedback on significant operational and support issues and prioritize NFRs into Product/Eng.
    • Act as the entry point for new product introduction to the SaaS infrastructure and provide feedback to possible deployment and operational issues.
    • Package issues, work to date and associated information for efficient escalation to Engineering, Product Management, or both.
    • Put together an Environment sizing and configuration document to use as guideline to perform Environment reviews for all customers migrating to Azure either from RAX or ON-Prem.
    • Heavy involvement during the Application monitoring tool assessment process and the current Observability efforts.

Skills, Experience & Qualifications Required:
  • Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
  • Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
  • Bachelor's degree and 0-2 years experience in a technical support or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math or Statistics preferred.

Education & Preferred Qualifications
  • Minimum of 5 years' relevant industry experience.
  • Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math's or Statistics preferred.


Salary Range:
$90,000 - $157,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street Corporation

State Street Corporation Careers

Join the dynamic team at State Street Corporation, a leading financial services provider known for its commitment to innovation, leadership, and professional growth. As a global powerhouse in investment management and servicing, we offer unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At State Street Corporation, you’ll be part of a culture that values diversity, leadership, and continuous professional development. Engage in work that transforms the financial landscape and helps our clients achieve their investment goals. Our team at State Street is at the forefront of combining industry expertise with cutting-edge technology to deliver exceptional service and results.

Explore Our Job Opportunities

Whether you’re looking for an entry-level position or a senior role, State Street Corporation offers a range of career paths in areas such as asset management, data analytics, finance, and technology. Our hiring process is designed to identify and nurture talent, focusing on your skills and potential. Prepare your resume, ace the interview, and join a team that’s committed to your career growth.

Internship Programs

Kickstart your career with a State Street internship. Our programs provide hands-on experience, networking opportunities, and professional mentoring in a real-world setting. Interns at State Street gain valuable insights and skills that make them competitive candidates for full-time positions within our company.

Benefits and Growth

State Street Corporation is dedicated to the growth and well-being of our employees. We offer a comprehensive benefits package that supports both your professional and personal life. From advanced career training and leadership development programs to health and wellness benefits, we ensure that our team members have the resources they need to succeed.

Inclusive Culture and Diversity

We pride ourselves on fostering an inclusive environment where every employee can thrive. Diversity is not just embraced; it’s celebrated. At State Street, you’ll work alongside a diverse group of professionals who bring a wide range of perspectives and ideas to the table. Our diversity training programs are designed to enhance collaboration and innovation across our global team.

Stay Connected

Join Our Team Discover the career you’ve always wanted by exploring the job opportunities at State Street Corporation. We look for driven, curious, and innovative team players who are ready to make an impact. Search State Street jobs now and find the position that best matches your skills and interests. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Our careers blog provides you with the latest trends, tools, and advice to keep you ahead in your professional journey.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at State Street Corporation, where your career development is our priority. Join State Street Corporation and be part of a team that values innovation, leadership, and a commitment to excellence. Your future in the financial services industry starts here.
Learn more about State Street Corporation
Size
39,335 employees
Market Cap
$28.4 billion
Industry
Finance & Insurance
Net Income
$2.4 billion
Founded
1792
5 Year Trend
-4.9%
NASDAQ
STT
* Ladders Estimates

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