Location/Region: This position is located in
Wixom, MI. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).
What's the role? Consult, primarily at customer location, to ensure the successful implementation and on-going use of ZEISS 3D Scanning and CT/Xray solutions. While doing so, the Application Engineer is to:
- Develop customer specific training requirements including on-site workshops, on-location training, classroom training based on understanding customer needs to ensure the installed solution is successful.
- Interface with customers engineering, quality and manufacturing team members and shop floor personnel to confirm scope of work and make decisions regarding onsite scope changes and adjust deliverables.
- Be the single point contact for collecting and consulting on relevant CAD data provided by the customer.
- Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies.
- Consult with customer to create standard operating procedures based on experience to increase other team members knowledge and skills
- Create basic and advanced inspection layouts with reports based on customer requirements.
- Robot cell programming utilizing ZEISS Inspect Pro software.
- Provide customer confidence through accurate and timely deliverables.
- Onsite support, oversight and consultations at customer installations typically consist of 1-to-2-week engagements to assure successful rollouts and customer satisfaction.
- Onsite troubleshoot issues and take or recommend corrective actions or provide appropriate technical information to ZEISS support teams for next step actions.
Do you qualify? - A four-year degree in Engineering, Math or Physics. Alternatively, 2 years of experience in the Metrology industry.
- The FAE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Field Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
- Ability to read engineering drawings for dimensional control requirements.
- Ability to operate all types of ZEISS measuring machines including programming using ZEISS application software; setup and staging of parts; accuracy and repeatability verification; etc.
- Strong computer skills and affinity for computer aided data analysis products.
- Must have strong problem-solving skills with the ability to learn independently to find solutions to potential customer's problems.
- Good verbal and written communication skills with an ability to create concise technical reports.
- Ability to reason and negotiate complex problems with customers.
- Understanding of manufacturing, product development and quality control
- Ability to work independently and complete tasks under high pressure and tight timelines as needed.
- Proficient at Microsoft 365 and related software packages.
Working Environment: - Meet required qualifications to work with ITAR designated data.
- Ability to lift 50lbs from floor to table height.
- Ability to work flexible hours (nights and weekends).
- Must be a team player across the organization.
- Possession of a valid driver's license.
We have amazing benefits to support you as an employee at ZEISS! - Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
