SummaryResponsible for the design, configuration, integration, administration, and lifecycle management of key credit union applications, including core banking platforms, digital banking platforms, loan origination systems, payment processing, treasury management, document imaging and workflow automation. In partnership with business units, analyze, design, and develop system enhancements to improve the user experience. This role ensures these systems are secure, compliant, and optimized for member services and internal operations. Shows a commitment to continuous learning, and a willingness to understand non-technical business processes. Effectively collaborates and communicates technical concepts and decisions in a way that can be understood by both technical and non-technical stakeholders. Manage vendor relationships to ensure timely updates and support including escalations. Lead root cause analysis sessions to identify underlying issues and develop effective solutions for complex problems. Ensure solutions align with architecture and engineering best practices.
Expected Outcomes- New software application deployments, integrations, and upgrades to existing applications meet all business, technical, security, and compliance requirements and are implemented within established timelines.
- Optimal performance and stability of supported applications is achieved, contributing to a seamless technology experience for staff and members.
- Risks and dependencies are proactively addressed through cross-functional collaboration.
- Engineering best practices are leveraged, resulting in secure, compliant, efficient, and stable technology enabling business operations.
- Emerging technologies, artificial intelligence, and financial institution trends are researched, monitored, evaluated, and implemented to improve processes, member experience and aid in the integrations, development, testing and deployment of applications.
- Operational efficiencies are created by automating routine tasks, reducing technology friction, and improving reliability.
- Team development and knowledge retention are improved through the creation, ongoing maintenance, and sharing of application documentation.
- Technical foundation for enterprise applications is improved through modernization efforts, including vendor application migrations, upgrades, and integrations.
Capability Requirements:- Bachelor's degree in Computer Science, Information Technology, or related field.
- Three or more years of professional experience in application engineering, application development, or a similar role; or combination of applicable work experience and education.
- Strong analytical and troubleshooting skills; ability to resolve complex application issues and implement effective solutions.
- Solid understanding of system development life cycle and DevOps practices.
- Demonstrated application of IT engineering best practices and application architectures.
- Demonstrated proficiency with enterprise applications, vendor administration, database systems, and API integration technologies.
- Intermediate knowledge of the following:
- Scripting and development languages
- Application security best practices and secure coding standards
- Database administration
- Server operating systems
- Automation and scheduling tools
- Data analysis and reporting tools
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.
Additional Details- Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and li/push/pull and /or carry up to 10 pounds.
- Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
- Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
