Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment.
Responsibilities:
• Manage support operations, lead incident resolution efforts, and drive improvements in production support processes.
• Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments.
• Use AWS Cloud to provide technical and managerial leadership to our production support operations. Interact with business users and participate in Agile processes and ownership of application support KPIs.
• Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services.
• Lead and coordinate daily production support operations, ensuring high availability of key applications.
• Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts.
• Provide technical and managerial leadership to the application support team.
• Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents.
• Review and track team deliverables and provide regular status reports to stakeholders.
• Manage client escalations and coordinate resolution efforts with upstream/downstream application teams.
• Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues.
• Conduct daily health checks, application monitoring, and AWS Batch job triaging.
• Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures.
• Simulate and reproduce issues in lowe environments and provide validated resolution.
• Maintain and update issue logs, providing reconciliation reports, and ensuring documentation of permanent fixes.
• Participate in client calls, feedback gathering, and simulation of business-critical issues.
• Support the client in user story and EPIC discussions and provide feedback for feature improvements.
• Communicate production status and issues clearly with technical and non-technical stakeholders.
• Identify opportunities to automate repetitive support tasks and improve observability.
• May be asked to supervise a small team of software engineers.
• Hybrid work schedule.
Qualifications:
• Bachelor's degree in Computer Science, Electronics Engineering, or related field and 5 years of experience in any Senior/Lead application support role in the healthcare domain. Will accept a Master's degree and 3 years of experience.
• Must have experience with: AWS; Docker; Kubernetes; Amazon EKS;
• ITIL including incident management, change management, CMDB management, and service request fulfillment;
• Architecting and supporting distributed event-driven systems across AWS services including computation, messaging, orchestration, and data platforms;
• Cloud-native observability using CloudWatch; Incident Diagnostics Using Dynatrace;
• Cross component failure analysis using Splunk;
• API ecosystems, asynchronous workflows, large-scale batch process, and data handling in DynamoDB and OpenSearch;
• Programming in Python and modern API frameworks including integration into CI/CD and DevOps automation;
• Fast API; Flask;
• Navigating complex incident, change, and release management processes within an Agile environment;
• Collaborating with diverse technical and business stakeholders across large-scale cloud systems;
• HIPAA Transactions; and, Edifecs System.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
