Job Title: Application Analyst I

Location: SBC Corporation

Department Name: ITS Business Intelligence



Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary:

The Application Analyst I supports the design, build, configuration, testing, documentation, and operational support of assigned applications under guidance,

This role assists with workflow build, system changes, issue resolution, go-live support, and on-call coverage while escalating complex issues to senior analysts or leadership,

Education Required:

Associate s degree with 2 or more years of relevant work experience

Additional Education Preferred:

Bachelor s degree or equivalent years of relevant work experience

Licensure Required:

Applicable application certification is expected as required for the assigned application,

Certification must be maintained through required New Version Training (NVT), as applicable,

For certain clinical applications, clinical licensure is preferred and may be required as specified in the applicable job aid,

Additional Licensure Preferred:

Experience Required:

0 2 years of application, system build, support, healthcare, or related experience preferred,

Exposure to assigned customer base, operational workflows, or application support processes preferred,

Able to perform assigned work under guidance from senior analysts and leadership,

Experience Preferred:

Knowledge and work experience with healthcare clinical (or financial systems)

Knowledge of current clinical (or financial) system workflows and processes

Job Responsibilities:

1,

Support application design and build activities for assigned workflows, configurations, screens, templates, data fields, and customer-defined functionality under guidance from senior analysts and leadership,

2,

Participate in workflow review sessions with Operations and application team members to understand business needs and apply approved build standards,

3,

Use external resources and established standards to support best-practice build decisions and maintain synchronization between environments,

4,

Participate in unit, application, integrated, upgrade, and enhancement testing; execute test scripts and document results, issues, and troubleshooting outcomes,

5,

Provide basic go-live, post go-live, and on-call application support, escalating more complex customer or build issues when appropriate,

6,

Maintain clear ticket communication with customers, including status updates, resolution notes, and closure documentation for incidents, catalog requests, and enhancements,

7,

Document system modifications, workflow changes, decisions, risks, and issues in required tracking tools while maintaining version control,

8,

Follow established issue tracking, change control, and escalation processes to support timely resolution and closure of assigned work,

9,

Assist with future-state materials, training curriculum review, change readiness documentation, and basic process improvement recommendations,

10,

May perform other duties as assigned or directed by management,

Knowledge, Skills, & Abilities:

1,

Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs

2,

Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

3,

Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,

Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

4,

Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

5,

Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

6,

Learning: the ability and willingness to learn new software and sythat the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

8,

Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

9,

Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures