Summary

Under the supervision of the department director or manager, the Application Analyst 3 is responsible for the implementation, support, and continuous improvement of Concord Hospital's information systems. The Application Analyst 3 is a senior level position and thus demonstrates complete mastery of the skills and responsibilities of the position and has sufficient expertise to serve as a resource to junior staff members. The Application Analyst 3 will be assigned specific information system product responsibilities commensurate with his or her background and the organization's needs.

Education

Four years of formal training or education beyond the high school level (e.g., Bachelors Degree). Some positions may require nursing licensure.

Certification, Registration & Licensure

None required.

Experience

Five or more years experience implementing and supporting healthcare information systems.

Responsibilities

• Leads, plans, or participates in IT projects.
• Serves as nursing informatics analyst.
• Coordinates IT technical and client support resources.
• Maintains responsibility for assigned products including integration with other applications. Demonstrates
  knowledge of interfacing, network, database, desktop, servers, redundancy, availability, and security.
• Follows policy/procedure for support of Information Systems. Handles problem escalations from
  departmental IT resources and is accountable for problem resolution.
• Understands business/clinical operations and work flow and anticipates how system features, changes or
  issues will impact end-users. Anticipates product direction and understands impact to organization.
• Follows IT project tracking and IT change management processes.
• Plans, designs, creates and maintains configurable aspects of assigned systems ex. forms, reports,
  tables, parameters.
• Creates and maintains IT system documentation per the IT Documentation Policy.
• Performs quality assurance testing inclusive of functional, integration, interface and redundancy/reliability
  testing.
• Manages vendor relationships inclusive of obtaining and negotiating proposals, escalating issues and
  planning for future systems.
• Provides mentorship to IT staff members.
• Endorses, supports, and champions the outcomes of ITS process improvement initiatives.
• Participates in IT administrative on call rotation.
• Complies with ITS Policies and Procedures.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

The employee is frequently required to hear, sit, and speak. The employee is occasionally required to stand.

The noise level in the work environment is usually moderate.