Overview

Otter Products is hiring for an Application Administrator to join our IT team in Fort Collins, CO. This role will work a hybrid schedule.

 

The Application Administrator uses relevant work experience to supports and enables the business through day-to- day administration and user support of Service Now. This individual partners extensively with our internal customers across the business, within IT, as well as with third party hosting partners and external consultants, while monitoring system performance and usage to maintain security and reliability. The Application Administrator coordinates new software releases, fixes and upgrades with technical teams and users and recommends new features or changes to configuration/ workflows based on user feedback.

Responsibilities

• Ensures the reliable performance of the specific system assigned
• Troubleshoots and resolves any related hardware, software, user access or other problems
• Key participant in any issue or outage analysis and resolution, in conjunction with support team, third party hosting provider, and consultants
• Monitors system performance and usage to maintain security and reliability
• Where applicable, monitors and manages application costs including licenses, consulting, and hosting costs
• Coordinates new software releases, fixes and upgrades with technical teams and users
• Recommends new features or changes to configuration/ workflows based on user feedback
• Participates in projects to gather user requirements, design, configure, test and implement system specific changes
• Works with the other Application Administrators to learn complex tasks
• While a highly self-directed Otter will thrive, they will be occasionally directed in several aspects of the work by the other, more experienced Administrators
• Planned and unplanned evening and weekend work is required
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
• Other duties as assigned

Qualifications

• Bachelor’s degree in IT-related field of study required. Experience in lieu of degree may be considered
• Minimum of three years of related experience required.
• Experience working with Service Now preferred.

For US Based Roles Only - Base Compensation Range MinimumUSD $83,000.00/Yr. For US Based Roles Only - Base Compensation Range MaximumUSD $105,000.00/Yr. Additional Total RewardsOtter Products offers a robust benefits package to eligible employees including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan. Additionally, for eligible employees, we offer accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards. Check out www.otterbox.com/pages/careers for more info., Variable Incentive Program - This position is eligible for the Profit Sharing Program.