Job SummaryThe Ramp Manager efficiently and profitably manages and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.
The expected pay rate is $90,000-$110,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activitiesPlanning
- Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
- Efficient Resource Planning (manpower, equipment).
- Must comply with Swissport's standard operating procedures (SOPs) and policies
Quality Management
- Ensure service levels are achieved
- Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
- Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
Controlling & Reporting
- Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established goals
- Ensure that all records of all transactions relating to the operation are maintained
- Ensure that administrative and control policies and procedures are maintained
- Assures all employees comply with company rules and procedures and other authority requirements
- Take disciplinary action with subordinates as needed
Supporting
- Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
- Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
- Solves conflicts/irregularities and takes appropriate action
- Participate in meetings internally and externally as may be required
- Implements and monitors the local emergency plan
Your profile- Bachelor's or Associate's degree a plus, but not required
- 3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
- Proven ability to work independently and as part of a team
- Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
- Excellent organizational skills with attention to detail.
- Strong knowledge of ground handling operations and services
- Outstanding communication skills including written, oral, interpersonal and presentation
- Ability to be "on call" 24/7 for emergencies
- The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
- Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
- Ability to work under pressure
- Must be able to work in inclement weather
What we offer- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
