POSITION SUMMARY
Accountable for the end-to-end success of an analytics software platform that integrates customer data to deliver trended insights and AI-driven recommendations. This role ensures the product delivers measurable business value, including improved customer retention, increased chemical sales, and profitable equipment growth.
This role will enable a digital transformation into a data-driven, insight-led service model, improving customer outcomes while unlocking new growth through analytics, digital differentiation, and smarter chemical program management.
A successful candidate’s performance will be measured by:
- Strong product adoption and sustained engagement
- Demonstrated impact on customer retention and revenue growth
- Delivery of roadmap milestones
- Achieved or exceeded business case targets
- Effective risk mitigation and cross-functional alignment
KEY RESPONSIBILITIES
Product Strategy & Delivery
- Own product vision, roadmap, and backlog aligned to business priorities
- Deliver a scalable platform progressing from:
- Data capture trended insights predictive & prescriptive analytics
- Ensure high-quality, on-time delivery through Agile execution
Field Validation & Deployment
- Lead pilot programs and field testing to validate usability, data quality, and value
- Drive adoption by aligning product capabilities with real-world workflows
- Scale from pilot to full deployment across target customers
Commercialization & Adoption
- Partner with commercial teams to define value proposition and enable successful launch
- Support sales, field teams, and customer onboarding
- Remove adoption barriers and drive sustained usage
Business Case Ownership
- Develop and maintain the product business case
- Establish and manage the project budget including costs for development and implementation
- Continuously refine assumptions using actual performance data
Value Realization
- Define, track, and communicate key performance metrics:
- Customer retention / churn reduction
- Incremental chemical sales
- Profitable equipment sales
- Product adoption and engagement
- Ensure clear linkage between product capabilities and financial outcomes
Risk Management
- Identify and mitigate:
- Technical risks (data integration, scalability, AI readiness)
- Operational risks (data quality, usability, field adoption)
- Commercial risks (pricing, value realization)
Advanced Analytics Evolution
- Drive roadmap toward machine learningbased insights and recommendations
- Partner with IT to define use-cases, data requirements, and success metrics
MINIMUM QUALIFICATIONS:
Experience:
- 10 years of project/product management experience
- Proven track record of leading high-performing teams and delivering complex projects
- Sales and customer service experience is an asset
Key Behaviors
- Ownership mindset: accountable for outcomes, not just delivery
- Customer-centric: grounded in field and customer reality
- Data-driven: uses metrics to prioritize and validate decisions
- Commercially focused: ties product work to revenue and profitability
- Cross-functional leader: aligns engineering, field, and commercial teams
Education Qualifications:
- Bachelors degree in engineering (Chemical, Mechanical, Environmental, or Industrial)
- MBA or extensive business management experience
