Caterpillar, Inc

Analytics Manager - Technology Utilization & Customer Outcomes

Caterpillar, Inc$147K — $240K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of analytics experience, with a focus on technology solutions.
  • Strong understanding of business statistics and advanced analytical methods.
  • Experience in translating analytics into actionable business strategies.
  • Proven technical solution orientation with familiarity in emerging technologies and machine learning.
  • Hands-on experience with programming languages for developing analytics solutions.
  • Demonstrated ability to lead cross-functional teams and influence stakeholders.

Responsibilities

  • Provide KPI reporting on performance metrics at overall and dealer levels.
  • Lead analytics efforts to measure customer technology adoption and utilization.
  • Develop actionable insights linking customer behavior and technology usage to business outcomes.
  • Quantify the value delivered by technological solutions in areas like safety and efficiency.
  • Collaborate with various teams to translate analytics into customer strategies and narratives.
  • Establish performance metrics, dashboards, and insights for executive decision-making.

Benefits

  • Medical, dental, and vision benefits
  • Paid time off including vacation and holidays
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Career Development opportunities
  • Incentive bonuses
  • Disability and Life Insurance
  • Parental leave and Adoption benefits
  • Tuition Reimbursement
Full Job Description
Career Area:
Technology, Digital and Data

Job Description:

This role is an opportunity to turn data into customer impact-helping shape how technology delivers measurable improvements in safety, productivity, efficiency. If you are motivated by connecting analytics to real-world outcomes and influencing how customers adopt, use and realize value from technology, this role offers a meaningful platform to make a difference.

Role Summary:

Leads the development and delivery of advanced analytics that translate customer technology adoption and utilization data into actionable insights, strategic recommendations, and measurable business outcomes. This role focuses on identifying how customers realize value from technology solutions, with deep analysis of outcomes related to safety, productivity, efficiency, and customer return on investment. By connecting field performance, customer behavior, and business impact, the role enables data-driven decisions that accelerate technology adoption and utilization and strengthen commercial execution and customer value realization journey.

What You Will Do (Job Duties):

  • Provide KPI reporting on current performance versus ABP at overall and dealer level. Develop a transition plan to shift selected enterprise reporting activities to business partners while ensuring continuity and governance.


  • Lead analytics that measure customer adoption and utilization of technology solutions, identifying trends, barriers, and opportunities to accelerate value realization.


  • Develop actionable insights and strategic recommendations that connect customer behavior, machine performance, and technology usage to measurable business outcomes.


  • Quantify customer outcomes related to safety, productivity, efficiency, and return on investment to demonstrate the value delivered by technology solutions.


  • Partner with commercial, product, digital, and field teams to translate analytics into customer-facing narratives, adoption & utilization strategies, and value-based recommendations.


  • Establish and communicate performance metrics, dashboards, and executive-level insights that guide decision-making.


What You Will Have (Core Skills):

  • Business Statistics: Applies advanced statistical methods to interpret data, identify trends, and support data-driven business decisions.


  • Products and Services: Understands technology products and services, their customer value, and how they connect to business outcomes.


  • Analytical Thinking: Uses structured analysis, business intelligence, and predictive insights to solve complex problems and guide strategy.


  • Innovation: Identifies new approaches, encourages creative problem-solving, and drives improvements that strengthen organizational performance.


  • Design Thinking: Applies customer-centered design methods to define problems, test ideas, and improve solutions based on user needs.


  • Emerging Technologies: Evaluates new technologies and applies them to improve business performance, productivity, and customer outcomes.


  • Machine Learning: Applies machine learning concepts to identify opportunities, improve decision-making, and advance data-driven solutions.


  • Programming Languages: Uses programming tools and platforms to develop, modify, and support analytics and technology solutions.


Top Candidates Will Also Have:

  • Proven success leading analytics initiatives related to Digital & Technology that translate data into actionable business insights.


  • Strong understanding of customer pain points and the ability to connect Technology solutions to measurable customer value.


  • Technical solution orientation, with experience applying tools, data, and technology to solve business challenges.


  • Experience leading or managing teams, with the ability to influence cross-functional partners.


  • Curiosity and hands-on experience exploring AI, emerging tools, and new technologies to improve outcomes.


Additional Information:
  • Work location: Peoria, IL preferred; Irving, TX will be considered
  • Domestic relocation assistance is available
  • Sponsorship/ISE will not be available.
  • Travel for this role is up to 20%


Summary Pay Range:

$147,760.00 - $240,110.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:
July 8, 2026 - July 18, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

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Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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