7/6/26
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 86668
This job will continue to be posted until at least 7/13/2026. If interested, please apply prior to this date.
Job Description
What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Analyze customer feedback and behavioral data, research industry and competitive trends, and turn the insights into actions that will improve the customer experience, generate deeper customer loyalty, and strengthen profitability.
- Synthesize insights across multiple data sources and initiatives to identify broader themes and inform strategic decision-making
- Establish and refine frameworks for measuring customer experience performance, ensuring consistency and clarity in how success is defined and tracked
- Develop clear, executive-ready materials that communicate key findings, business implications, and recommended actions
- Align teams around commercial strategies, key objectives, and success metrics, maintaining clear communications across teams, and ensuring cross-functional actions are completed
- Assist with overall commercial initiative roadmaps, actively tracking outcomes and influencing the creation of objectives and key results (OKRs) and milestones
- Build relationships with counterparts across the company, including (but not limited to) Customer Experience, Commercial Planning and Analysis, Revenue Management and Loyalty, Partnerships and Retailing, Reservations and Service Recovery, Inflight and Premium Guest Services, Airport Operations, and Joint Business partners
All you'll need for successMinimum Qualifications- Education & Prior Job Experience• Bachelor's Degree or equivalent experience/training
• 3 years of relevant work experience
Preferred Qualifications- Education & Prior Job Experience• Master's Degree with coursework/experience in a relevant discipline
• Prior experience in Technology, Consulting, Data Analytics, or Economics-related field, preferably in Commercial Aviation
Skills, Licenses & Certifications• Ability to effectively communicate both verbally and in writing to a variety of audiences
• Ability to effectively analyze information and concisely present findings and strategies to leaders
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience
• Demonstrated ability to develop and adhere to timelines and manage projects with minimal supervision
• Must be well-organized and detail-oriented
• Display flexibility and adaptability in a team-oriented, dynamic environment
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
What you'll getFeel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
