Location: Calgary Head Office, Alberta
Employment Type: Full Time - Permanent
Salary Range: SP2, Level 4, $80,325-$94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.
Analyst, Digital WorkplaceThe OpportunityThe Digital Workplace Analyst supports and maintains the Alberta Energy Regulator's (AER) enterprise productivity, content, and collaboration services that power a modern digital workplace. This includes Microsoft 365 tools such as Teams, SharePoint, and Viva Engage; AI productivity tools including Microsoft Copilot and Claude; mobility solutions; enterprise content management platforms; and web portals.
This opportunity is well suited to someone who is passionate about helping others use digital tools effectively and who enjoys staying current with new features and emerging workplace technologies. As part of Corporate Solutions, you will work alongside dedicated IT professionals who provide responsive, client-focused services to AER staff while fostering innovation, continuous growth, and a collaborative team environment.
What your day-to-day will look like:- Triage and resolve second-level support requests related to Microsoft 365, Teams, SharePoint, Viva Engage, Copilot, mobility, and web portals, ensuring issues are addressed efficiently and effectively.
- Work closely with the Service Desk, IMT teams, and business stakeholders to maintain smooth service delivery and support a positive user experience.
- Contribute to the rollout of new features and enhancements by helping test, configure, and introduce new digital workplace capabilities.
- Support users through training, knowledge sharing, informal coaching, presentations, and facilitation to help staff get the most value from digital tools.
- Perform system administration tasks such as managing permissions, monitoring service performance, and troubleshooting technical issues.
- Stay current with emerging technologies and new features, particularly within Microsoft 365 and AI-enabled tools, and bring forward ideas that improve collaboration, productivity, and service delivery.
What we're looking for in you:- Technical diploma in Information Technology or a related discipline.
- 3-5 years of experience supporting enterprise content and collaboration platforms such as Microsoft 365, including Teams, SharePoint, and Viva Engage, enterprise content management systems, and web portals.
- At least one formal Microsoft certification, such as Azure, Microsoft 365, or Windows, is required. ITIL certification is considered an asset.
- Strong analytical and troubleshooting skills, with the ability to identify issues, develop solutions, and determine appropriate courses of action.
- Strong customer service orientation, with a commitment to technical excellence, integrity, and continuous improvement.
- Ability to work independently, prioritize effectively, manage multiple initiatives concurrently, and adapt to changing priorities and timelines.
- Strong organizational, verbal and written communication, presentation, facilitation, and time management skills, with the ability to tailor training and guidance to diverse audiences.
Additional Information: - All applicants must be legally entitled to work in Canada at the time of application.
- Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
- This role has a business requirement to work from Calgary Head Office.
- If you need accommodation during any stage of the recruitment process, please email [redacted]. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
What we offer you:- Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta's energy and mineral resources.
- The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
- Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.
More information about working at the AER's including our comprehensive Total Rewards package can be found in the careers section of our website.
Application closing date: July 13, 2026, at midnight#LI-HYBRID
