Job Description SummaryAs the Americas M&D Insights Leader, you will have a unique opportunity to shape how proactive insights and customer trip response activities are converted into actions that improve fleet performance, avoid lost generation, and deliver measurable customer value across the region.
Serving as a trusted partner to Regional Services leadership, you will lead a highly visible organization responsible for connecting fleet monitoring, diagnostics, engineering expertise, and customer action. Based in the Greenville Customer Center, this role offers the opportunity to influence customers, senior leaders, and cross-functional teams while helping define the future of proactive monitoring and customer response.
Job DescriptionWhat You'll Do- Lead the Americas Insights organization, driving proactive monitoring, customer trip response, and operational excellence across the fleet.
- Partner with Regional Services leaders to improve customer reliability, availability, and outage avoidance through disciplined execution and last-mile closure.
- Build strong partnerships across Monitoring & Diagnostics, Customer Service Engineering, Product Service Engineering, Controls, and Digital Technology teams to deliver customer outcomes.
- Drive visibility, accountability, and performance through operational governance, workforce planning, KPIs, and continuous improvement.
- Champion Lean principles, Daily Management, and Standard Work while leading the next generation of analytics, AI-enabled diagnostics, and workflow transformation.
- Serve as a visible leader within the Greenville Customer Center, showcasing GE Vernova's differentiated Monitoring & Diagnostics capabilities to customers, executives, and business leaders.
- Develop leaders, build organizational capability, and foster a culture focused on accountability, innovation, and customer impact.
Why This RoleThis role sits at the intersection of Engineering, Services, Digital Technology, and customer operations. Success is measured not simply by insights generated, but by customer actions completed, trips avoided, availability improved, and business outcomes delivered. It offers exceptional visibility, broad leadership influence, and the opportunity to shape the future of Monitoring & Diagnostics across the Americas.
Basic Qualifications- Bachelor's Degree in Engineering or related technical discipline.
- 10+ years of experience in engineering, services, operations, diagnostics, program management, or related industrial technology environments.
- Demonstrated experience leading business operations, resource management, operating rhythms, transformation programs, or strategic initiatives.
- Experience developing and managing dashboards, KPIs, and business intelligence systems.
- Strong executive communication and stakeholder management capabilities.
- Demonstrated ability to influence across functions, businesses, and leadership levels.
Preferred Qualifications- Prior people leadership experience.
- Experience with operational planning, workforce management, and productivity tracking.
- Proven implementation of Lean operating systems.
- Experience leading large-scale transformation initiatives.
- Strong experience with Power BI, AI/LLM tools, analytics platforms, and workflow automation.
Relocation Assistance Provided: Yes
For candidates applying to a U.S. based position, the pay range for this position is between $152,400.00 and $254,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on September 04, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
