Ambulatory Operations Manager

Nemours Children's Health • $80K — $100K *
Jacksonville, FL 32210In-Person
Healthcare
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Experience in healthcare management
  • Progressively responsible administrative experience in health care, preferably pediatric or specialty-related
  • Proven track record of collaborating with physician and administrative leadership
  • Demonstrated success in performance improvement methodologies
  • Relevant experience in creating written and oral materials for leadership communication

Responsibilities

  • Oversee administrative and operational activities across designated divisions
  • Monitor expenses and analyze operational data for decision-making
  • Recommend qualified personnel and resources to ensure effective service delivery
  • Manage and develop staff through coaching and performance reviews
  • Implement policies and procedures for service provision
  • Collaborate with providers to deliver quality, cost-effective family-centered care
  • Participate in service excellence and continuous improvement initiatives

Benefits

  • Work with a renowned children's health system
  • Engagement in initiatives to improve child health outcomes
  • Opportunities for professional growth and development
  • Focus on culturally relevant care and reducing health disparities
  • Incorporation of community engagement and advocacy in health care practices
Full Job Description
Job Description

Nemours is seeking an Ambulatory Operations Manager in Jacksonville, FL.

The Ambulatory Operations Manager will have operational oversight of practice for designated service lines within the department. Reporting to the Director of Operations, the Ambulatory Operations Manager oversees the administrative and operational activities designated divisions across North FL and across all functions.

The Ambulatory Operations Manager will be responsible for establishing and managing a cohesive administrative and operational infrastructure for these cross-disciplinary specialties which includes physician practice and hospital partnerships; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and managers within Florida and across the Nemours Foundation in support of specialty providers. The Ambulatory Operations Manager, in collaboration with specialties Director of Operations, Chairs/Chiefs and Nurse Manager, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.

Essential Functions

Operational Management:
  1. Works with the specialties chiefs and nurse managers to provide administrative and operational oversight of all divisions, programs, and sites organized within the specialties.
  2. In collaboration with the Director and Division Chiefs, monitors expenses, collects and analyzes operational data to assist Director in decision making for all areas of responsibility encompassed by service lines.
  3. In collaboration with the Specialties Leaders and its leadership team, recommends a sufficient number of qualified/competent persons and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
  4. Manages staff, oversees their work product, coach, mentor, train, and develops their teams. Conducts performance reviews, creates and sets annual goals with individual team members.
  5. Interprets, and implements policies and procedures that guide and support the provision of services.
  6. Collaborates effectively with providers to deliver quality care in a family-centered model in a cost-effective and efficient manner. Monitors initiatives including compliance with established efficiency benchmarks including charge capture and delays, RVU productivity, chart documentation, etc.
  7. Participates in the organization's service excellence and continuous improvement mission.
  8. Communicates with physicians and other providers to determine effectiveness of the service delivery system, i.e. efficiency and optimizations of clinical schedules and templating, of the various departments that support providers' activity.
  9. Communicates effectively with clinical leaders, Director of Operations, Site Practice Administrator, CMO, and VP, Operations. Review issues and update on progress towards meeting established personnel and center goals. As appropriate, identifies problems in the area of responsibility and resolves or presents recommended actions to the Director of Operations, FL Site Practice Administrator, Department Chair, CMO, and VP, Operations.

Human Resources:
  1. Recruits, hires, evaluates, disciplines, and recommends salary actions and adjustments for personnel for the units encompassed by the specialties.
  2. Responsible for the orientation and continuing education of all people reporting to the position.
  3. Assures safe work practices are used by all associates of the specialties and promotes a positive work attitude within the department and practice and treats associates with respect, dignity and fairness while maintaining accountability.
  4. Assures compliance with all legal and regulatory requirements.

Requirements:
  • Bachelor's degree is required
  • Experience in healthcare management is required.
  • Demonstrated record of progressively responsible administrative experience in health care, preferably pediatric or specialty related.
  • Proven track record of working collaboratively with physician and administrative leadership.
  • Demonstrated success in applying performance improvement methodologies and project team facilitation.
  • Relevant experience in the presentation of written and oral materials, interaction with Medical Leadership, Administration and self-directed project completion.


About Nemours Children's Health

Nemours Children's Health Careers

There has never been a better time to explore the diverse job opportunities at Nemours Children's Health, a leading organization in pediatric healthcare. Nemours Children's Health is renowned for its commitment to innovation and excellence in child health services.

Work You’ll Do

Join Nemours Children's Health to assist in transforming pediatric healthcare and improving the lives of children across the nation. Nemours Children's Health stands at the forefront of medical innovation and patient care, making it an ideal environment for professionals looking to make a significant impact. Engage in meaningful work that combines cutting-edge technology, deep industry expertise, and a passion for enhancing children's health outcomes. Nemours Children's Health offers a unique position in the marketplace, enabling team members to lead in pediatric healthcare through advanced technology and innovative healthcare solutions. Collaborate with a dedicated team of healthcare professionals who are committed to driving change and fostering a culture of excellence and compassion.

Nemours Children's Health Employment Opportunities

The team is actively building its workforce to support and advance pediatric healthcare services. Nemours Children's Health offers a variety of positions, from clinical roles to administrative support, each contributing to the overarching goal of children's health and wellness.

Innovative Work and Career Growth

Nemours Children's Health is home to a vast network of healthcare professionals—each dedicated to pediatric care and committed to leadership and professional growth. The organization encourages continuous professional development and leadership training to ensure that team members are equipped to lead and innovate in their fields.

Be Part of a Diverse and Inclusive Team

Nemours Children's Health prioritizes diversity and inclusion, creating a welcoming environment where all team members can thrive. The organization offers diversity training and promotes a culture where different perspectives are valued and celebrated.

Future-Proof Your Career

Nemours Children's Health provides extensive support for career advancement, including professional development programs, certification support, and leadership training. The potential for growth within the organization is substantial, driven by a commitment to internal promotion and professional enrichment.

Explore Job Opportunities and Internships

Nemours Children's Health offers a range of job opportunities and internships, providing a pathway for those at the start of their careers to gain valuable experience in the healthcare industry. Positions are designed to harness the skills and enthusiasm of new entrants to the professional world, integrating them into a team that is passionate about children's health and well-being.

The Nemours Children's Health Network

By joining Nemours Children's Health, team members become part of a respected network known for its commitment to innovation and quality care. The collaborative environment ensures that all members have access to the tools and resources necessary to excel in their roles.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Nemours Children's Health looks for passionate, curious, creative, and solution-driven team players. SEARCH NEMOURS CHILDREN'S HEALTH JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Nemours Children's Health.

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* Ladders Estimates

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