Amazon

Amazon Flex Risk Manager, Amazon Flex, Service Level Standards

Amazon • $121K — $163K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of compliance, audit, or risk management experience
  • Advanced proficiency in Microsoft Office products
  • Bachelor's degree or equivalent
  • Project Management Professional (PMP) or equivalent certification preferred
  • Experience with technology-driven process improvements or Six Sigma methodologies preferred
  • Master's degree or equivalent preferred

Responsibilities

  • Conduct in-depth investigations into contested delivery partner enforcement actions
  • Develop and deliver disposition recommendations for active litigation and arbitration matters
  • Serve as a subject matter witness in arbitration hearings and regulatory inquiries
  • Collaborate with internal legal teams and outside counsel on case strategies
  • Monitor and manage caseloads with competing priorities and deadlines
  • Identify litigation trends, recurring claims, and systemic risks
  • Provide feedback to enforcement program owners to address root causes
  • Identify opportunities for process improvement and optimize workflows

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Amazon Flex's Service Level Standards (SLS) team is seeking a Litigation Risk Manager to join our Critical Operations function. Our team ensures that enforcement actions taken against delivery partners are fair, defensible, and well-documented - and when those decisions are contested through legal channels, we investigate thoroughly.

As a Litigation Risk Manager, you will play a crucial role in managing legal disputes arising from delivery partner enforcement actions. You'll be responsible for conducting in-depth investigations into contested offboarding decisions, developing disposition recommendations for legal proceedings, and serving as a subject matter witness when required. This role offers the opportunity to work with cross-functional teams - including legal, outside counsel, enforcement program owners, and regulatory stakeholders - while directly contributing to the protection and compliance of Amazon's last-mile delivery operations.

Key job responsibilities

- Conduct end-to-end deep-dive investigations into contested delivery partner enforcement actions, determining whether offboarding decisions adhered to established policies and procedures

- Develop and deliver well-reasoned disposition recommendations for active litigation and arbitration matters

- Serve as a subject matter witness in arbitration hearings, tribunal proceedings, and regulatory inquiries - articulating the company's enforcement rationale clearly and accurately

- Partner closely with internal legal teams and outside counsel to align on case strategy, timelines, and desired outcomes

- Monitor and manage caseload with competing priorities, jurisdictional deadlines, and strict SLAs

- Identify emerging litigation trends, recurring claim patterns, and systemic risks across jurisdictions

- Provide closed-loop feedback to enforcement program owners to proactively address root causes of disputes

- Identify opportunities for workflow efficiency improvements and contribute to process optimization

- Coordinate with cross-functional stakeholders to ensure responses are accurate, comprehensive, and delivered on time

BASIC QUALIFICATIONS

- 6+ years of compliance, audit or risk management experience

- Knowledge of Microsoft Office products and applications at an advanced level

- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- Project Management Professional (PMP) or equivalent certification

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Master's degree or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 121,200.00 - 163,900.00 USD annually

USA, WA, Bellevue - 121,200.00 - 163,900.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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