Amazon

Aircraft Maintenance Manager - Operations, Amazon Air

Amazon • $85K — $128K *
Erlanger, KY 41018In-Person
Aerospace & Defense
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience working cross-functionally with tech and non-tech teams.
  • 3+ years of experience in defining and implementing process improvement initiatives using data and metrics.
  • FAA Airframe & Powerplant (A&P) certification or equivalent aviation maintenance credential.
  • Bachelor's degree or 4 additional years of relevant experience in lieu of degree.
  • Experience in stakeholder management involving multiple organizational levels.

Responsibilities

  • Monitor aircraft maintenance disruptions and update operational data for real-time communication.
  • Track aircraft operational limitations to ensure fleet readiness.
  • Analyze maintenance events and provide actionable insights using AI tools.
  • Coordinate maintenance responses with internal teams and external providers.
  • Serve as a communication bridge between carrier maintenance teams and Amazon Air stakeholders.
  • Participate in calls to relay aircraft status and recovery plans throughout the network.
  • Integrate approved AI solutions into workflows for process improvement.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription).
  • 401(k) matching program.
  • Paid time off and parental leave.
  • Adoption and surrogacy reimbursement coverage.
  • Employee Assistance Program (EAP) and mental health support.
Full Job Description
Amazon Air is seeking an Aircraft Maintenance Manager - Operations to support real-time aircraft maintenance operations within our Network Control Center (NCC) at Cincinnati/Northern Kentucky International Airport (CVG). This role sits at the center of Amazon Air's global aviation network, ensuring aircraft readiness, supporting AOG recovery, and providing critical technical insight that keeps our fleet moving safely and efficiently. The MXO team is continuously evolving its operations by incorporating data-driven tools and AI-powered analytics to improve visibility into fleet health and support proactive maintenance decisions.

Key job responsibilities
• Monitor aircraft maintenance disruptions across the Amazon Air network and maintain accurate operational data within tracking systems to support real-time communication with NCC and Amazon Air stakeholders
• Track aircraft operational limitations including MEL, CDL, ETOPS, CAT III, and Autoland status to support fleet readiness and station capability preparedness
• Analyze maintenance events and technical data to determine operational impact and provide recommendations that support network execution and disruption recovery; apply AI tools to synthesize maintenance data and surface actionable insights
• Partner with internal teams, external maintenance providers, and air carriers to coordinate maintenance responses and develop scalable operational solutions
• Serve as a liaison between carrier maintenance teams and Amazon Air stakeholders, gathering key technical information and supporting Maintenance Control and Line Maintenance execution
• Participate in operational calls and cross-functional meetings to communicate aircraft status, maintenance impacts, and recovery plans across the network
• Collaborate with teams across Amazon Air and other business units to share best practices and improve end-to-end operational outcomes
• Learn, evaluate, and integrate approved AI solutions into daily workflows; contribute to AI tool ideation and provide feedback to support continuous process improvement
• Support 24/7 network operations through rotating shifts including nights, weekends, and holidays

A day in the life

As an Aircraft Maintenance Manager - Operations, you will work at the center of Amazon Air's 24/7 Network Control Center, monitoring fleet health and supporting maintenance decision-making across the global air network. During a typical shift, you may track aircraft limitations such as MEL or ETOPS impacts, coordinate with carrier Maintenance Control teams during an AOG event, analyze maintenance data to assess operational risk, and provide real-time updates to network stakeholders. You'll collaborate closely with internal teams and external partners to support safe, efficient aircraft operations while leveraging operational dashboards and AI-enabled tools to improve situational awareness and support data-informed decisions.

BASIC QUALIFICATIONS

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- FAA Airframe & Powerplant (A&P) certificate or equivalent aviation maintenance credential

- Bachelor's degree or an additional four years of related experience in lieu of degree

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, KY, Erlanger - 85,800.00 - 128,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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