What you'll doWe are looking for an AMC Technical Account Manager to join our Government Aviation team! The AMC Technical Account Manager position is a new role envisioned to be a liaison between Air Mobility Command and the Viasat Government Solutions and Services (GSS) organization. In this role you will support existing contracts supporting VIP/SAM, KC-135 and deployable gateway communications systems. This position will be strategically located to provide on-site, in-person support to the Air Mobility Command organization. In this position, you will drive the Viasat relationship within AMC and will advocate the growth and adoption of the Viasat products and services within the USAF mission. The business area will look for this position to help execute and further develop the partnerships and mission success on existing and new programs. You will serve as an on-site liaison and provide coordination between GSS Leadership, Business Development, Program Managers, and the broader Viasat enterprise.
The day-to-day- Be a problem solver who proactively leads and finds solutions both internally and externally
- Provide business, technical, and product knowledge in support to ensure mission success
- Address product related questions and technical challenges
- Educate customers on how existing and new product features and functionality work
- Generate periodic service performance reports and monitor service metrics to ensure optimal performance
- Act as the interface to Viasat's support organization to appropriately route customer requests and efficiently address critical topics
- Partner with Business Development teams to form relationships with customers' decision makers, business contacts, and influencers
- Works with customers to understand their technical needs for products and services finding opportunities for Viasat
- Provides technical guidance, status, and leadership to customers and internal teams for all account related activities
- Manage within a cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
What you'll need- 5+ years of proven experience in a technical account facing role or similar customer facing role
- Bachelor's Degree, (STEM preferred) or equivalent experience
- Demonstrated experience managing customer expectations and delivery scope
- Excellent interpersonal skills that build positive relationships with other team members
- Solid understanding of military aircraft platforms and organizations, particularly within USAF
- Ability to present complex technical material to a variety of audiences
- Ability to lead multi-functional teams
- Understanding of satellite communication systems and technologies
- US citizenship required
- Ability and willingness to obtain up to a Top Secret clearance
- Willingness and ability to travel up to 20%, domestic and internationally
- Must be able to work on the Scott Air Force Base
What will help you on the job- Military experience/understanding is highly desired
- Proficiency in Microsoft Office
#LI-BBS
Salary range$141,500.00 - $224,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.00- $264,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
