5+ years in air freight operations focusing on gateway processes.
3+ years of experience leading operational teams in logistics.
Strong knowledge of airline operations and air freight regulations.
Demonstrated ability to manage multiple priorities in a fast-paced setting.
Excellent leadership and problem-solving skills required.
Commercial mindset to balance customer service and financial performance.
Fluent in English and Spanish, both written and spoken.
Responsibilities
Lead daily operations of the Air Freight Gateway for efficiency and profitability.
Mentor and develop a high-performing operations team through accountability.
Establish standardized operational procedures in line with best practices.
Ensure compliance with aviation, customs, and security regulations.
Develop relationships with airlines and logistics partners for effective operations.
Monitor KPIs and implement improvements for operational efficiency.
Resolve operational challenges while ensuring high customer satisfaction.
Benefits
Opportunity for professional development and growth within the company.
Engagement with a diverse network of logistics professionals.
Exposure to global best practices in freight operations.
Ability to influence strategic initiatives and network development.
Collaborative work environment with multi-disciplinary partnerships.
Full Job Description
What You Can Expect:
Lead the daily operations of the Air Freight Gateway, ensuring efficient execution of import and export shipments while meeting service, quality, and profitability objectives.
Build, develop, and mentor a high-performing gateway team by fostering accountability, collaboration, and continuous professional development.
Establish and maintain standardized operating procedures aligned with global best practices and company standards.
Ensure compliance with all applicable aviation, customs, security, and regulatory requirements.
Develop and maintain strong relationships with airlines, trucking providers, customs authorities, and other strategic logistics partners.
Monitor operational KPIs, productivity, service performance, and financial results, implementing improvements to optimize efficiency and control costs.
Lead the resolution of operational challenges, customer escalations, and service disruptions while maintaining a high level of customer satisfaction.
Partner closely with Procurement, Product, Sales, Branch Operations, and overseas offices to support network development and deliver end-to-end logistics solutions.
Identify opportunities to improve operational processes, system utilization, visibility, and overall service performance.
Collaborate with regional leadership to support strategic initiatives, gateway expansion, and new trade lane development.
What You Bring:
5+ years of progressive experience in air freight operations, with strong knowledge of gateway operations, imports, and exports.
3+ years of leadership experience managing operational teams within the freight forwarding or logistics industry.
Strong understanding of airline operations, cargo handling, air freight regulations, and international transportation processes.
Proven ability to lead teams, drive operational performance, and manage multiple priorities in a fast-paced environment.
Excellent communication, leadership, organizational, and problem-solving skills.
Strong commercial mindset with the ability to balance customer service, operational excellence, and financial performance.
Proficiency with Microsoft Office and freight forwarding operating systems.
Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field is considered an asset.
Air Cargo Security certification and ULD build-up knowledge are considered strong assets.
Fluent in English and Spanish, both written and spoken.
Willingness to work occasional evenings or weekends as operational needs require.
