Job DescriptionWe're looking for an experienced AI Innovation Analyst to fill this role. The AI Innovation Analyst operates as an embedded specialist within a specific business function at Holland America Line and Seabourn, serving as a core contributor to the organization's AI Innovation team. The role spans deep domain immersion, hands-on solution development, and cross-functional collaboration with both operational stakeholders and Technical Automation. The analyst is responsible for understanding how the assigned business area functions day to day, identifying where AI-driven tools can create measurable value, and developing proof-of-concepts (POCs) that are built with production scalability in mind. This position sits at the center of a modern, iterative operating model that bridges business operations and technology delivery.
Here's a summary of what Holland America Line is looking for in its AI Innovation Analyst. Is this you?
Responsibilities- POC Development & Delivery
- Build functional POCs - including dashboards, automated workflows, and decision-support tools - and put them in the hands of business users for structured testing and feedback.
- Iterate rapidly on POCs based on user feedback, refining functionality until the solution meets the majority of business requirements.
- Collaborate with Technical Automation throughout the build process - from early architectural alignment through production engineering - ensuring shared context, not just a handoff. Prepare and maintain documentation including functional specifications, architectural decisions, known limitations, and outstanding requirements.
- Maintain code quality, architecture standards, and documentation to ensure all POCs are production-ready at handoff.
- Adhere to and assist in defining technical standards for creating scalable POCs.
- Business Analysis & Stakeholder Engagement
- Develop thorough working knowledge of your assigned business function, including its core workflows, performance measurement, and operational constraints.
- Serve as the primary liaison between business stakeholders and the AI Innovation team, translating operational pain points into clear, actionable requirements.
- Identify and prioritize AI opportunities where automation, prediction, or intelligent tooling can measurably improve efficiency, reduce cost, or enhance decision-making.
- Develop business cases that quantify AI impact in terms leadership uses to make decisions.
- Innovation & Capability Development
- Work with the Director, AI Innovation to scope emerging capabilities relevant to your business domain.
- Support emerging builders within business teams by providing technical guidance, quality assurance, and a clear path from prototype to production.
- Performs other duties as assigned
Requirements- Bachelor's Degree in Business, Data Science, Computer Science, Information Systems, Engineering, or a related field required.
- Master's Degree in Data Science, Business Analytics, Computer Science, or a related field preferred.
- No minimum years of experience required - recent graduates with strong building capability and genuine curiosity for AI are encouraged to apply.
- Experience in cruise, travel, hospitality, or related operations is a plus.
- Experience with LLM APIs (OpenAI, Anthropic, etc.) and prompt engineering.
- Familiarity with RAG (Retrieval-Augmented Generation) architectures.
- Cloud platforms (AWS, Azure, or GCP).
- API integration and REST API development.
- Version control with Git/GitHub.
- Familiarity with vector databases (Pinecone, Weaviate, ChromaDB).
- Exposure to agentic AI frameworks (LangChain, LangGraph, AutoGen, CrewAI).
- Basic front-end skills (HTML/CSS/JS or a framework like React) for POC UI.
- Strong analytical and problem-solving capability, with the ability to learn new operational domains quickly.
- Hands-on building experience - you have built a working tool, dashboard, automation, or application, whether in a professional, academic, or personal context. Experience with AI-native development tools such as Claude Code, Cursor, or Kiro is a must.
- Hands-on building experience - you have built a working tool, dashboard, automation, or application, whether in a professional, academic, or personal context. Experience with AI-native development tools such as Claude Code, Cursor, or Kiro is a strong plus.
- Ownership mindset - you take responsibility for outcomes from problem identification through to adoption, and you stay engaged until the solution is actually working for its users.
- Clear communication skills across technical and non-technical audiences, with the ability to translate between business language and technical requirements.
- Genuine interest in emerging technology and a drive to apply it to real operational problems - you follow how AI tooling is evolving because you're curious.
- Foundational technical skills in Python, SQL, and AI/ML tooling are required.
- This is a hybrid position, based in our Seattle office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday)
What You Can Expect- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Base Salary/Hourly Range: $72,200 to $97,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
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