AI Implementation Specialist

Location

San Diego or Orange County, CA (Hybrid)

This is a hybrid role with remote flexibility; however, frequent onsite customer engagement is expected. Regular in-person collaboration with customers, the AI Architect, and internal stakeholders is essential to ensure successful AI delivery and customer adoption.

Location Requirements

• Must be based in San Diego or Orange County
• Required to visit customers on-site
• Can be called into our San Diego office at managers discretion.

Position Summary

Role Type: Hybrid | Customer-Facing | Professional Services | AI Implementation

Location: San Diego or Orange County, CA (Hybrid - Frequent Customer Engagement)
Reporting To: VP of Professional Services
Collaboration: AI Architect, Customer Stakeholders, Professional Services Team

Bird Rock Systems is helping organizations adopt practical AI solutions that create measurable business outcomes.

We're looking for an AI Implementation Specialist who enjoys working directly with customers, helping them prepare their data, implement AI solutions, and build confidence using AI in their daily operations.

This role is ideal for someone who is technically curious, customer-focused, and excited about building a career in applied AI. You'll work alongside our AI Architect, supporting customer implementations while developing the skills needed to grow into more advanced AI consulting and engineering roles.

You won't be expected to design AI strategy or architecture. Instead, you'll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.

This role is based in San Diego or Orange County, California and supports customers through frequent engagement.

The 90-Day Win

The first 90 days are focused on building customer relationships, supporting successful AI implementations, and becoming a trusted resource for both customers and the implementation team.

• Deliver introductory AI onboarding and training sessions for customers.
• Support customer implementations through data preparation, validation, and organization.
• Assist with deployment, testing, and configuration of AI solutions.
• Establish positive working relationships with customer stakeholders through training, support, and engagement.
• Contribute to reusable training materials, guides, and implementation playbooks.

What You'll Do

Customer Training & Enablement

• Deliver introductory AI training sessions for customers
• Help end users understand and adopt AI-powered workflows
• Create and maintain training materials, guides, and documentation
• Answer customer questions and provide post-deployment support
• Facilitate customer workshops and onboarding sessions

Data Preparation & Quality

• Assist customers with organizing, cleaning, and validating business data
• Identify common data quality issues that may impact AI outcomes
• Work with customer teams to improve data readiness
• Support migration and preparation of information used in AI solutions

AI Solution Support

• Assist with deployment and configuration of AI solutions
• Help test workflows, automations, and AI-powered applications
• Document customer requirements and implementation details
• Support proof-of-concept projects and pilot deployments
• Escalate technical challenges to senior team members when necessary

Customer Success & Adoption

• Monitor customer engagement and adoption of AI solutions
• Gather feedback and identify opportunities for improvement
• Serve as a trusted day-to-day resource during implementation
• Help ensure customers realize measurable value from AI investments

Team Collaboration

• Partner with the AI Architect and implementation team
• Contribute to reusable training materials and delivery playbooks
• Share lessons learned from customer engagements
• Help improve internal implementation processes as the AI practice grows

What Success Looks Like

• Customers successfully complete AI onboarding and training
• Data is organized and ready for AI implementation
• AI projects move efficiently from deployment to adoption
• Customer satisfaction and engagement continue to grow
• Training materials and processes become increasingly reusable and scalable
• You become a trusted resource for both customers and internal teams

What You Bring

Qualifications & Experience

Core Traits

• Strong communication and customer service skills
• Organized, detail-oriented, and process-driven
• Excited about AI and emerging technologies
• Comfortable learning new platforms and tools quickly
• Enjoy teaching and helping others succeed
• Self-motivated with a growth mindset

Preferred Experience

• 1-2 years in a technical, customer-facing, implementation, support, training, or consulting role
• Experience working with business applications, SaaS platforms, or technology solutions
• Exposure to AI tools, automation platforms, analytics, or business systems
• Familiarity with data cleanup, spreadsheets, reporting, or database concepts
• Experience creating documentation or conducting training sessions
• Experience with Microsoft 365, Copilot, Power Platform, or automation tools
• Exposure to APIs, integrations, or workflow automation

What Makes This Role Different

You won't be expected to design AI strategy or architecture. Instead, you'll help turn proven AI solutions into successful customer outcomes through training, implementation support, data preparation, and adoption.

In this role:

• You'll work directly with customers as they begin adopting AI solutions.
• You'll help end users build confidence using AI in their daily operations.
• You'll contribute to successful implementations through training, support, and data readiness.
• You'll work alongside experienced AI professionals while developing applied AI skills.
• You'll play a key role in helping customers realize value from their AI investments.

What You'll Get

Joining Bird Rock Systems means being part of a growing AI Services practice where you'll gain hands-on experience helping customers adopt practical AI solutions.

You'll receive:

• Direct exposure to customer AI implementations across a variety of industries and use cases.
• Opportunities to develop skills in AI adoption, implementation, and customer enablement.
• Close partnership with the AI Architect and Professional Services team.
• Meaningful customer interaction and the opportunity to influence successful AI adoption.
• Experience contributing to repeatable delivery processes, training materials, and implementation playbooks.

Professional Growth & Career Path

This role is intentionally designed as the entry point into Bird Rock's AI Services practice.

What You'll Build (First 6-12 Months)

During your first year, you'll:

• Deliver customer training and onboarding sessions.
• Support data preparation and implementation activities.
• Assist with deployment, testing, and customer adoption efforts.
• Build knowledge of AI tools, workflows, and implementation best practices.
• Contribute to reusable training resources and delivery processes.

How You'll Grow

As you continue to grow in the role, you'll have opportunities to expand your impact through:

Expanded Technical Scope

• Develop deeper expertise in AI platforms, automation tools, business systems, and customer implementations.

Customer Leadership

• Take on increasing responsibility for customer onboarding, training, and implementation support.

AI Expertise

• Gain hands-on exposure to practical AI use cases, adoption strategies, and customer deployment approaches.

Cross-Functional Influence

• Share lessons learned from customer engagements and contribute to improving implementation processes as the AI practice grows.

Potential Career Paths
Depending on your interests and strengths, this role can evolve into positions such as:

• Senior AI Implementation Specialist
• AI Solutions Engineer
• AI Forward Deployed Engineer
• AI Solutions Architect
• AI Practice Lead

What We Value

At Bird Rock Systems, we invest in people who:

• Enjoy helping customers succeed.
• Embrace continuous learning and growth.
• Take ownership of their work and follow through on commitments.
• Contribute positively to team collaboration and knowledge sharing.
• Are excited about the practical application of AI in business environments.

Compensation

Compensation Range: $85,000 - $95,000

The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Benefits

At Bird Rock Systems, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Bird Rock Systems continually seeks to provide a workplace where everyone can be their authentic self. Through Bird Rock Systems competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:

• Medical, Dental, and Vision Insurance
• Unlimited Paid Time Off
• Paid Family Leave Benefits
• Flexible Spending Accounts
• Pet Insurance
• Employee Assistance Program
• 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance
• Monthly Wellness Reimbursement
• Cell Phone Reimbursement

Location: San Diego or Orange County, CA (Hybrid: Frequent On-Site Customer Work)
Reporting to: VP of Professional Services (through end of year)
Collaboration: AI Architect, Customer Stakeholders