ESSENTIAL JOB DUTIES AND RESPONSIBILITIES FOR AI ENABLEMENT LEAD:- Help departments across the company use AI safely and productively.
- Find valuable AI use cases within business departments and qualify each one against a named owner and a measurable outcome.
- Teach employees to use approved AI tools through training sessions, office hours, and hands-on support.
- Create approved patterns, reusable prompts, and repeatable workflows that employees can apply to daily work, and document good practices.
- Measure adoption and value, and report monthly on active use, repeatable workflows, cost, measured value, and promoted enterprise solutions.
- Hand proven ideas to engineering when they need a durable company solution.
- Help employees move from experimentation to reliable daily use, and track recurring needs that indicate a broader company requirement.
- Support execution of the Merchandising AI Roadmap, beginning with Inventory agents, partnering with the merchandising business owner and the Director of Engineering & AI on baseline, data readiness, pilot milestones, human-approval controls, adoption, and measured business result, and report biweekly.
- Ensure human-approval and risk controls are defined and observed for every AI workflow placed in front of employees.
- Lead the AI Enablement Specialist, including hands-on employee support, training and office hours, documentation, and tracking of recurring needs.
- Partner with IT Operations on AI and automation in the support model, including approved answers drawn from company documentation, guided password, access, software, printer, and device troubleshooting, approved self-service workflows, and ticket creation, summarization, categorization, prioritization, and routing.
- Support the AI service-desk implementation sequence through baseline and knowledge preparation, a pilot with people in the loop, expansion and stabilization, and the ninety-day proof period, improving the knowledge base, workflows, and AI responses as new issues appear.
- Maintain the catalog of approved AI tools and use cases, including intake, evaluation, and a documented approval path for new requests.
- Partner with Human Resources, Risk, and IT Operations to keep AI use aligned with company policy, data-privacy requirements, and information-security standards, and refresh that guidance as tools change.
- Track AI tool licensing, consumption, and cost by department, and report cost against measured value.
- Build a role-based enablement curriculum, including onboarding content for new employees and refresher training as tools and approved patterns change.
- Establish a feedback loop that captures failures, unsafe or inaccurate outputs, and near misses, and route those findings to engineering and policy owners for correction.
- Enforce all company policies and procedures and perform disciplinary actions when necessary.
- Ensure the safety and productivity of employees.
- Perform any other duties as directed by management.
Education and/or Work Experience Requirements:- 5-10 years of experience in training, enablement, business analysis, process improvement, or a technology-facing role.
- Degree in Business, Information Systems, Communications, Education, or related field preferred.
- Demonstrated experience delivering training and building documentation for non-technical audiences.
- Hands-on experience with generative AI tools and prompt design, with the judgment to recognize where AI is and is not appropriate.
- Experience measuring adoption and reporting business value to leadership.
- Working knowledge of data-privacy, information-security, and acceptable-use considerations for AI in a business setting.
- Experience partnering with technical teams to move proven ideas into supported solutions.
- Prior experience supervising, coaching, or leading staff preferred.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Ability to repetitively use arms, hands and fingers.
- Ability to communicate effectively with team members.
- Positive attitude when working with internal and external customers.
- Knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor, climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment.
