As a Software Engineer III at JPMorganChase within the Community & Consumer Bank - CX Loyalty Travel team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software  Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of opportunity, inclusion, and respect
• Ability to tackle design and functionality problems independently with little to no oversight
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced in programming languages Java, Python or Node.js
• Strong proficiency with RAG architectures — chunking strategies, embedding models, vector stores (Pinecone, OpenSearch, pgvector, FAISS)
• Experience with AI orchestration frameworks: LangChain, LlamaIndex, Semantic Kernel, or CrewAI
• Hands-on experience with AWS Bedrock, Anthropic Claude models, and model invocation APIs
• Proven prompt engineering skills — system prompts, few-shot, chain-of-thought, tool use, structured outputs
• Experience building conversational AI: chatbots (text) and voicebots (speech-to-text, text-to-speech integration)
• Proficiency with AWS services (Lambda, Step Functions, API Gateway, S3, DynamoDB, SQS)
• Experience with CI/CD pipelines, containerization (Docker, ECS/EKS), and infrastructure-as-code
• Strong understanding of API design (REST, GraphQL), microservices architecture, and event-driven systems
• Familiarity with evaluation frameworks for LLM outputs. Experience with guardrails, content filtering, and responsible AI practices
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices

Preferred qualifications, capabilities, and skills

• Financial Services industry experience