Job Description:We9re actively seeking a talented AI and Analytics Specialist to join our Workforce Benefits team.
You will work at our state-of-the-art Newport Beach headquarters or Charlotte, NC office.
As an AI and Analytics Specialist, you will move Pacific Life, and your career, forward by designing and implementing AI and analytics solutions that improve operational efficiency, customer experience, decision-making, and business growth. You will join the Workforce Benefits AI & Analytics team and partner across business, technology, data, and risk functions to bring AI opportunities from concept through production deployment and measurable value realization.
How you will help move us forward:
- Lead the design and implementation of AI and advanced analytics solutions that address strategic business opportunities across Workforce Benefits, including underwriting, claims, enrollment, service, sales, and operations.
- Develop and deploy generative AI, machine learning, and advanced analytics capabilities, including knowledge extraction, conversational assistants, retrieval-augmented generation (RAG), agentic workflows, and decision-support solutions.
- Partner with business leaders and technology teams to translate business needs into scalable solutions, integrating AI with enterprise platforms, data sources, and operational workflows.
- Own initiatives from proof of concept through production deployment, adoption, monitoring, governance, and business value realization.
- Support both transformational AI programs and smaller productivity-focused use cases, helping teams identify opportunities, rapidly prototype solutions, develop reusable assets, and scale successful ideas across the division.
- Deliver actionable insights, dashboards, and recommendations that improve decision-making and demonstrate business impact while applying responsible AI practices, including evaluation, privacy, security, monitoring, and risk management.
The experience you bring:
- 3+ years of experience in AI, analytics, data science, machine learning, or related disciplines, including experience delivering business solutions from concept through production.
- Bachelor9s or Master9s degree in Data Science, Statistics, Computer Science, Engineering, Mathematics, or a related field, or equivalent experience.
- Experience with enterprise AI platforms and large language models such as AWS Bedrock, Snowflake Cortex, Azure, OpenAI, or Google Gemini.
- Hands-on experience with AI application patterns including prompt engineering, RAG, knowledge extraction, evaluation frameworks, AI agents, and workflow automation.
- Strong Python skills and experience with machine learning, statistical analysis, predictive modeling, APIs, cloud platforms, and modern software deployment practices.
- Familiarity with DevOps/MLOps, version control, testing, monitoring, and production support.
- Strong problem-solving, communication, and stakeholder management skills with the ability to explain complex technical concepts to non-technical audiences.
What makes you stand out:
- Experience in Workforce Benefits or Insurance, particularly within underwriting, claims, enrollment, benefits operations, customer service, or sales.
- Experience building production AI solutions while also driving AI adoption, enablement, training, and change management across business teams.
- Experience developing knowledge assistants, copilots, AI agents, automated workflows, or other scalable AI capabilities.
- Familiarity with Microsoft Copilot, Copilot Studio, Power BI, Tableau, Sigma, Salesforce CRM Analytics, or similar enterprise platforms.
- Demonstrated ability to identify AI opportunities, develop business cases, define success metrics, and deliver measurable business outcomes.
You can be who you are.People come first here. We9re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What9s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
#LI-KP1
- A product-oriented mindset that balances innovation, governance, usability, scalability, and business value.
#LI-KP1
Base Pay Range:The base pay range noted represents the company9s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$113,490.00 - $138,710.00
Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we9re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we9ve got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You AreWe are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What9s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
