8-10 years in a sales-driven setting, especially in service or analytical instrumentation sectors
Demonstrated leadership with a focus on team development
Adaptable to remote/hybrid work and traveling as needed
Bachelor's degree or equivalent expertise; technical background preferred
Results-oriented with a strong emphasis on exceeding sales targets
Effective communicator and relationship builder across various customer segments
Skilled in sales negotiation and deal closure; CRM experience (e.g., Salesforce) favored
Data-driven and eager to adopt modern tools for enhanced sales processes
Responsibilities
Develop and implement a strategic after-sales plan for the US and Canada
Lead efforts to improve warranty conversions and contract renewals to surpass sales goals
Identify and convert uncontracted customers into repeat service agreements
Maintain accurate sales forecasting for multiple regions
Create and manage a pipeline focused on service renewals and new business
Handle sales escalations and support key accounts to ensure resolution
Train and coach team members to boost service revenue and improve operations
Establish KPIs that enhance client engagement and responsiveness
Benefits
Comprehensive induction and ongoing training for skill enhancement
Real career growth opportunities in a supportive environment
Chance to influence and shape future work processes
Medical, Dental, Vision, and 401(k) matching contributions
Tuition Reimbursement and Wellness program
Generous vacation, sick leave, personal time, and paid holidays
Full Job Description
What you will bring to the role
Develop and execute a bold after sales strategy, leveraging market insights and installed base analysis to unlock opportunities across the US and Canada
Drive after-sales warranty conversions and contract renewals to consistently meet and exceed order targets, leading a team of sales specialists and contract coordinators
Proactively generate new service business by targeting the uncontracted installed base, reactivating lapsed contracts, and converting uncovered customers into recurring service agreements
Own and harmonize forecasting across the US and Canada to maintain an accurate outlook
Build, manage, and convert a strong pipeline across renewals, warranty conversions, and new service opportunities, ensuring rapid lead qualification and continuous opportunity generation
Take ownership of sales escalations and support large, strategic accounts, while acting as a deal closer for complex service opportunities to ensure timely resolution
Lead the implementation of new ways of working within the team by training, coaching, and developing team members to systematically unlock additional service revenue
Establish and track KPIs focused on commercial responsiveness, improving speed and quality of engagement with customers and prospects
Partner with marketing to create promotional materials and sales enablement tools
Collaborate cross-functionally with system sales, field service, technical helpdesk, supply centres and other global stakeholders to address customer needs and ensure service delivery
About You
8-10 years of experience in a sales-driven environment, ideally within service, after-market, or analytical instrumentation businesses
Proven leader with the ability to energize and develop an established team, driving change, and embedding new ways of working
Comfortable working remotely or in a hybrid setup, with flexibility to travel as required
Bachelor's degree or equivalent experience; technical or service-oriented background is a strong advantage
Highly results-driven and proactive, with a strong focus on exceeding targets and growing service revenue
Strong communicator and relationship builder, able to clearly articulate value across diverse customer segments
Confident in sales negotiation, deal closing, and pipeline management; experience with CRM tools (e.g., Salesforce) is a plus
Digitally curious and data-driven, leveraging AI and modern tools to enhance lead generation, forecasting, and decision-making
Customer-focused, adaptable, and comfortable operating in fast-paced environments with a test-and-learn mindset
Collaborative and commercially minded, contributing to marketing initiatives, customer journeys, and business case development
When you join?
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.
We offer a competitive compensation plan. Our benefit offerings include Medical, Dental, Vision, 401(k) with a company match, Life and Disability plans.
We also offer Tuition Reimbursement and a Wellness program.
