Job SummaryThe Advisor, Third Party Returns/Reverse Logistics will be the day-to-day liaison between third party returns processors and Cardinal Health, which includes Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.
Responsibilities- Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)
- Monitors contractual compliance between Cardinal Health and third party returns processors
- Streamlines business flow with third parties and internal teams
- Ability to identify and implement improvements across people, process, and technology. Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards
- Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health
- Participates in calls with third party processor and QBRs
- Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence
Qualifications- Bachelor's degree in related field, or equivalent work experience, preferred
- 4-8 + years of pharmaceutical logistics/operations industry experience, preferred
- Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus
- Project management experience preferred, but not required
- Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)
- Proficiency in Microsoft Excel and PowerPoint
- Possess strong analytical and problem-solving skills (Manhattan or SAP experience is a plus)
- Ability to work in dynamic, cross-functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility
- Ability to think strategically as well as execute on day-to-day activity with general guidance
- Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities
- Strong communication skills
- Strong executive presence with ability to lead, message, and partner across and upwards
- Ability to travel 10-15%
What is expected of you and others at this level- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- Solutions are innovative and consistent with organization objectives
- Completes work; independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
Anticipated salary range: $67,500 - $96,300
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 10/30/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
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