Job SummaryKey Deliverables and ResponsibilitiesWe are seeking a resourceful, solutions-oriented Associate Director of Operations to join our team and support a nationwide network of financial advisors.
This is not a traditional back-office role. You will serve as a strategic partner to advisors, combining operational expertise, problem-solving, and business insight to help them run more efficient, scalable, and successful practices. You will play a critical role in delivering high-touch service, solving complex challenges, and contributing to initiatives that drive advisor growth and long-term success.
This role is ideal for someone who thrives in a dynamic, advisor-facing environment and takes pride in owning issues end-to-end while continuously improving how work gets done.
Key Deliverables and Responsibilities:- Deliver high-touch service with a focus on responsiveness, ownership, and follow-through
- Serve as a trusted partner in resolving complex operational, service, and compliance issues
- Ensure all advisor requests are handled with urgency, accuracy, and accountability
- Manage and support processes across platforms including NetX (Pershing), Wealthscape (Fidelity/NFS), CLIC, and Albridge/Wove
- Identify and implement process improvements that enhance service delivery and scalability
- Support advisors through complex business needs, including escalations and cross-functional coordination
- Analyze operational data to identify trends, risks, and opportunities for improvement
- Drive initiatives that enhance service quality, efficiency, and advisor satisfaction
- Maintain a strong understanding of operational risk and compliance considerations in an independent B/D and RIA environment
What We Are Looking ForLocation: Malden, MA (hybrid attendance model)
- 5+ years of experience in broker-dealer and/or RIA operations
- Strong knowledge of account transfers, cashiering, new account opening/maintenance, cost basis, and fee billing
- Experience with key industry platforms (e.g., Fidelity/NFS, Pershing, Envestnet or Folio, Morningstar, E-Money, Albridge/Wove) preferred
- FINRA Series 7 and 66 or 65 required (Series 24 a plus)
Skills & Capabilities- Proven ability to deliver exceptional advisor-facing service in a high-volume, service-oriented environment
- Strong problem-solver with the ability to navigate complex, cross-functional issues
- Analytical mindset with a focus on process improvement and operational efficiency
- Ability to prioritize and manage multiple demands without sacrificing quality
- Strong communication and relationship skills; able to build credibility quickly with advisors and stakeholders
