Posting Date: July 17, 2026

Closing Date: July 24, 2026

Vacancy Type: Permanent Full-Time, Non-Union

Department: Human Resources

PURPOSE OF THE ROLE

Reporting to the Director, Human Resources, the Administrator, Training and Development is the lead in the design, delivery, and evaluation of system-wide learning and staff development initiatives that enhance employee effectiveness, engagement, and organizational capacity.

This role leads the development of long-term and annual learning strategies, supports leadership and organizational development, and ensures alignment with the Library's Purpose, Values, Strategic Goals, and legislative obligations. The emphasis of this position is on planning, program design, continuous improvement, and organizational impact, rather than day-to-day training administration.

This role works collaboratively with the Administrator, Employee Learning role to ensure continuity, coordination, and effective delivery of employee learning, development, and health and safety programs. The position provides back-up as required to maintain service levels, share knowledge, and support peak periods, planned absences, or organizational priorities, while maintaining primary accountability for assigned areas of responsibility.

Key Accountabilities

System-Wide Learning & Development (50%)

• Leads the design, implementation, and ongoing improvement of the Library's system-wide learning and staff development framework.
• Conducts regular organization-wide learning needs assessments and environmental scans to identify priority skill gaps and emerging development needs.
• In collaboration with the Administrator, Employee Learning develops and oversees the annual training and staff development plan and calendar, ensuring alignment with strategic initiatives and operational priorities.
• Monitors trends and best practices in adult learning, public library service, organizational development, and leadership development, incorporating relevant approaches into programming.
• Works collaboratively with Directors, Managers, and Supervisors to ensure learning initiatives support service excellence and operational effectiveness.

Learning Design, Delivery & Facilitation (25%)

• Designs, develops, and delivers high-impact learning programs using a range of instructional methods (in-person, blended, virtual, and experiential learning).
• Leads the development of programs related to leadership and supervisory skills, customer service, communication, change management, teamwork, and technical competencies.
• Supports system-wide staff development initiatives and events (e.g., special projects or staff development day).
• Identifies, mentors, and supports internal subject matter experts and external facilitators to ensure consistency, quality, accessibility, and clear-language standards in all learning materials.
• Develops and maintains a library of learning resources, tools, and programs aligned with organizational priorities.

Program Evaluation & Continuous Improvement (15%)

• Develops evaluation frameworks and tools to assess the effectiveness, impact, and outcomes of training programs.
• Analyzes participation data, feedback, and learning outcomes to inform ongoing improvements and future planning.
• Prepares reports and recommendations related to learning effectiveness, trends, and organizational learning capacity.

Organizational & Leadership Development (10%)

• Collaborates with Director, Human Resources and senior staff to support system-wide organizational development initiatives.
• Supports in performance development needs by creating learning solutions at individual, team, or service-stream levels.
• Provides facilitation, consultation, and coaching support to teams as part of change initiatives or service improvements.

Other

• Maintains strong collaborative relationships with internal teams, volunteer services, and external learning partners.
• Keeps current in the field of organizational learning and development through ongoing professional development.
• Participates in committees and projects as assigned.

Qualifications

Education

• Post-secondary education in adult education, learning and development, human resources, or a related field.
• Certification in training, organizational development, or related discipline is an asset.

Experience

• Minimum two (2) years of experience designing, delivering, and evaluating learning programs, preferably in a unionized or public-sector environment.
• Demonstrated experience leading organization-wide or system-wide training initiatives.

Key Competencies

Behavioural

• Exceptional oral and written communication and presentation skills, including public speaking ability.
• Exceptional group and one-on-one facilitation skills.
• Demonstrated skills in writing instructional manuals, procedures, job aids, with an emphasis on clear writing techniques.
• Creativity in working with different learning methodologies.
• Proven track record of implementing continuous improvement
• Demonstrated success in project management, with excellent organization skills and the ability to effectively prioritize projects and initiatives.
• Demonstrated ability to work independently and collaboratively in a team environment.
• A self-starter who incorporates creativity and innovation into job performance.

Technical

• Proven knowledge of information resources and technologies; computer skills including proficiency with office productivity software (e.g. Microsoft Office); and online learning platforms and tools.

Other

• Valid driver's license.

This position works 100% on site to be able to support the needs of the London Public Library.

This is an Excluded position from the Bargaining unit.

Salary:
Administrator: $37.775 - $53.228 per hour

Applications for this position will be accepted by the Human Resources Department until 9:00 p.m. on July 24, 2026.

If you are experiencing any technical difficulties in applying to this position, please contact Human Resources at [redacted]