Job Summary

• Analysis and Problem Solving. • With minimal assistance, evaluates user requests to determine feasibility and cost & time required. • Provides and/or implements recommendations and solutions. • Formulates documents and communicates plan outlining steps required. • Provide technical support and assistance as required to strengthen relationships between eHS and other DH departments and various Office Tools. • Implements change or perform necessary system changes as deemed necessary. Communicates and/or trains users in affected user departments. • Monitors daily maintenance and/or error reports for data accuracy and maintains records of quality control. • Performs necessary corrective actions for any rejections or notifies responsible department. • Performs analysis and institutes quality checks and measures for areas/ applications of responsibility. • Identifies and resolves system and procedural problems quickly and communicates to management and/or affected users. • Effectively gathers information and performs analysis to meet the requirements. (50%)
• Communication and Documentation. • Communicates and intervenes appropriately with vendor or departmental personnel when required or requested to help resolve issues. • Maintain updated documentation for all procedures. • Ensures documentation is available for co-workers during absences. Remain current on reviewing Vendor, enterprise and departmental correspondence. • Make formal and informal presentations both orally and in writing. • Provides and maintains documentation as required or requested for application related training. • Completes work status and time allocation documentation as required. (20%)
• Planning and Organization. • Plans and organizes time effectively. • Integrate priority changes into existing work plans. • Anticipates resource needs and plans accordingly. (20%)
• Progressive responsibility. • Once properly trained, must respond to pages in a timely manner (according to department’s established performance standards, which include a 7X24 on-call rotation a minimum of once per month and can be more frequent as required) to customer inquires and resolve problems related to fault detection and isolation. (10%)

• Bachelor's Degree Required

• 4-6 years Typically, five or more years experience in Healthcare Information Systems or a related field Required

• Understands software and hardware requirements of varied departmental systems.
• Understands the workflow and process requirements of complex application systems.
• Demonstrated ability to be the subject matter expert in supporting, maintaining and administering complex applications..
• Understands business function related to the application.
• Ability to communicate with both technical and non-technical employees across the enterprise.
• Demonstrated ability to program, and to write and perform system testing.
• Mentors less-experienced analysts on application systems to help build knowledge, skill and ability.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer