Duke University

Administrative Director

Duke University • $100K — $130K *
Durham, NC 27713In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 7+ years of progressive administrative experience in hospital or health care.
  • Master's degree in related fields may substitute for experience on 1:1 ratio.
  • Strong background in managing quality of care and financial performance.
  • Expertise in supervision and personnel practices.

Responsibilities

  • Ensure financial targets are met through revenue enhancement and cost containment.
  • Develop and maintain quality assurance programs for patient care.
  • Monitor market conditions to recommend pricing and service line extensions.
  • Improve resource utilization in service delivery for efficiency and patient satisfaction.
  • Coordinate with departments to address service line needs and enhance supplier contracts.

Benefits

  • Participation in continuing education programs.
  • Involvement in developing new service offerings.
  • Opportunities for physician recruitment and relations.
  • Access to a supportive management team for corrective actions.
  • Collaboration with marketing for promotional program development.
Full Job Description
General Description of the Job Class

Provide effective management over assigned hospital service lines to include responsibility and accountability for quality of care and financial performance for each service line; recommend and implement corrective action as necessary.

Duties and Responsibilities of this Level
  • Ensure appropriate bottom line targets are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to, maintenance of current volumes and increasing volumes through new service offerings, physician recruitment and involvement in third party negotiations, attention to variable expenses, capital purchases and development of outcomes management; recommend financial targets and prepare budgets; monitor financial variances; recommend and implement corrective action
  • Ensure appropriate bottom line targets are developed and met relative to quality of care through the hospital's quality assurance program; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
  • Monitor market conditions and costs; recommend price levels and packaging; work with marketing and communications functions to develop promotional programs; design, develop and recommend appropriate service line extensions; work with Health Systems representatives to develop and negotiate managed care contracts; work with Medical Staff Services to develop and enhance physician relations and recruiting where appropriate. Monitor market forces and internal conditions; develop and update the Business Plan; integrate goals of hospital into service lines.
  • Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service; enhance effectiveness and efficiency of as well as satisfaction with patient care delivery; develop recommendations on appropriate care, redesigning as necessary, and coordinate implementation.
  • Identify and communicate service line needs; coordinate with clinical and non-clinical hospital departments to develop supplier contracts; participate in Service Line Performance Team.
  • Perform other related duties incidental to the work described herein.


Required Qualifications at this Level

Education
  • Bachelor's degree required.


Experience
  • Work requires seven years of progressive administrative experience, generally in a hospital, health care or similar service industry to become proficient in managing quality of care and financial performance over assigned hospital service line.
  • A Master's degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.


Degrees, Licensure, and/or Certification
  • N/A


Knowledge, Skills, and Abilities
  • Supervision
  • Budget Projections
  • Analyze Trends
  • Interviewing Skills
  • Personnel Practices
  • Accounting/Bookkeeping
  • Duke Payroll System
  • Office Procedures
  • Duke Accounting System
  • Billing/Collections
  • Insurance Claims
  • Corresponse
  • PC Workprocessing SoftwarePC Spreadsheet Software
  • PC Database Mgt Software


Distinguishing Characteristics of this Level
  • N/A

About Duke University

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. Duke's campus spans over 8,600 acres on three contiguous campuses in Durham as well as a marine lab in Beaufort. Duke University is consistently ranked among the top 20 universities in the United States and is a member of the prestigious Ivy League. Duke is also known for its highly ranked medical, law, and business schools. Duke University has a diverse student body, with students from all 50 states and over 100 countries. Duke University was founded in 1838 and is located in Durham, North Carolina.
Learn more about Duke University
Size
40,000 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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