Salary: $28.32 - $53.05 Hourly
Location : Woodbridge, VA
Job Type: Full-Time (FT)
Job Number: 202509887
Department: COMMUNITY SERVICES
Division: ADMINISTRATIVE SERVICES DIVISION
Opening Date: 07/07/2025
Closing Date: 7/14/2025 11:59 PM Eastern
GRADE: B31
Hiring Salary: $28.32 - $40.69 Hourly

Introduction
Do you consider yourself to be passionate about making a difference and thrive in an environment where every contribution matters? Are you a motivated leader that has a passion for customer service and enjoys working with people face to face? Do you have what it takes to thrive under pressure and can switch focus when needed, while also leading a team of Front Desk staff? If this sounds like you.... Prince William County is hiring for the position of Front Desk Coordinator (Administrative Coordinator) to supervise a fantastic team of administrative support staff at the Community Services in our Worth Avenue location in Woodridge.

About This Role:

Front Desk operations are critical to serving clients of Community Services. As the face of the organization, front desk operations play a critical role in creating a warm and welcoming environment for our clients and their families when they are accessing services. It is the first impression that clients and family members experience when they are accessing services. This function must be efficiently and effectively run so that services are provided in a professional clinical setting. The incumbent will not be able to always be present due to the operating hours, so trust must be developed with all staff to treat all clients with respect and exceptional customer service.

There will be continuous improvement expectations on all aspects of business operations, from customer service, client payments and signatures, training and developing staff, and addressing facility issues. Constant change and adaptability are necessary skills and must be met with professionalism.

Minimum Requirements:
High school diploma or G.E.D. and 3 years of related clerical/administrative support experience.

Preferences:
2-3 years of experience in the areas of staff supervision, facility coordination, administrative support and customer service in a healthcare setting, behavioral health preferred.

Special Requirements:
Must pass TB test.
Certification in first aid and cardiac pulmonary resuscitation, as required.
Offer of employment is contingent upon the candidate passing a fingerprint based national criminal history check.
Child protective services requirements: effective 1999, mandated by the department of behavioral health and developmental services 12VA35-105-400 rules and regulations for licensing providers by the department of behavioral health and development services related to criminal registry checks, a search of the registry of founded complaints of child abuse and neglected maintained by the Department of Social Services.
Work Schedule:

8 AM - 5 PM Monday-Friday, with occasional flex schedule work until 8 PM Monday through Thursday

Starting Salary Range: $28.32 - $40.69

Prince William County Community Services maintains a drug free workplace.
NOTEThe above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.To view the class description in its entirety, click

Prince William County is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Our Benefits...

• Excellent Pay
• Paid accrued annual and sick leave
• 11 paid holidays
• 4 paid personal days
• Optional, comprehensive health care plans
• Life Insurance
• Employee Assistance Program
• Access to online courses
• Virginia State Retirement
• 401a and 457 Retirement Savings Plans
• Credit Union eligibility
• Job security
• Opportunities for career growth, advancement specialization

Prince William County Government full-time positions qualify for Public Service Loan Forgiveness. Click herefor
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• I have read, understand, and acknowledge the above statement
• I decline to proceed any further in this process.

02

Please select the choice that best describes your education.

• High School Diploma or G.E.D
• Some College (30 semester credits or more)
• Associate's Degree in same or a related field
• Bachelor's Degree or higher in a related field
• None of the above

03

Please quantify your clerical/administrative support experience.

• Less than 1 year of experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or More years of experience
• No experience

04

Is any of the above referenced clerical/administrative experience in a behavioral healthcare setting?

• Yes
• No

05

Please indicate if you have 2 or more years of experience in any of the following supervisory skills:Make sure this experience is documented in the work history section of your application.

• Manage hiring and the recruitment process
• Training new employees
• Coaching and mentoring staff
• Performance feedback
• Performance evaluation
• None of the above

06

Please quantify your experience coordinating facility issues (solving, reporting, following up as needed).

• Less than 2 years of experience
• 2-3 years of experience
• 4-6 years of experience
• 7 or more years of experience
• No experience

07

Please select the core areas of experience you are bringing to the position:

• Front desk operations-checking clients in for appointments
• Front desk call center-receiving, assessing and referring phone calls for services
• Electronic health record-researching records, entering information into a database, downloading and reporting on data as requested
• Customer service leadership-defining and measuring against standards
• None of the above

Required Question