Job Summary

The Administrative Manager Senior of Brighton Health Center (ACU) reports to Primary Care Oversight Leader of Ambulatory Care Services (ACS), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the Brighton Health Center ACU.

This position has dedicated effort to provide administrative leadership and operations management to the Brighton Health Center which is a large, complex outpatient clinic. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Responsibilities*

Essential Functions

A. Care Delivery

• Implementation of clinical care model, guidelines and standards of care at ACU level
• Implementation of provider deployment
• Identification non-provider staff complement at the clinic/ACU
• Review visit/productivity data to identify potential revisions to the staffing model
• Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activity
• Pilot new care models to support ACS goals in striving to achieve value-based care delivery to populations.

B . ACU Operations

• Supervision and direction given to operational administrative and clinical staff and engagement in their professional development
• Oversees the day-to-day operations of the ACU
• Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable
• Leads onboarding of new providers and support staff into the clinic
• Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic
• Evaluates clinical support and admin staff in collaboration with the triad leadership team
• Provides feedback on operational issues involving providers in the ACU
• Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)
• Provides feedback/supervision/support/performance evaluation of assigned ACU staff
• Develop and oversee efforts to recognize and incentivize staff excellence
• Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

C. Collaboration with Centralized Support Services

• Collaborate with IT for required support services at the ACU level
• Works regularly with support services functions to ensure operational goals are met

D. Space Management

• Monitor and allocate space utilization within the ACUs
• Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

E. Patient Care

• Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation
• Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements
• Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)
• Collaborate with the Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up
• Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

F. Clinical Performance

• Establish performance goals with ACU in alignment with ACS goals
• Partner with the Medical Director to ensure clinical provider scheduling is consistent with ACS operational principles
• Resolves clinical and operational problems at the ACU level

G. Operational and Financial Performance

• Communicate performance metrics regularly to provider and staff in the clinics
• Monitor operational and financial performance metrics at the ACU level
• In collaboration with triad leadership, establish ACU level financial plan for upcoming year
• Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed

H. Core Responsibilities

• Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.
• Evaluates supporting function operations, identifying areas for improvement
• Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
• Represent UMMG/ACS on committees
• Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
• Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
• Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
• Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings
• Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise.

Required Qualifications*

• Bachelor's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience
• 3 to 5 years of progressively responsible operational leadership experience in a healthcare setting
• Demonstrated skill in change management
• Extensive Michigan Medicine Healthcare Administration experience including a thorough understanding of the institutional strategic plan and primary care service line engagement in the plan
• Ambulatory operations experience
• Demonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.
• Knowledge of and experience implementing strategic principles and operational initiatives
• Demonstrated effective written and oral communication, problem solving skills and customer service approach
• Demonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization; faculty and staff
• Demonstrated competence in leadership and management
• Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement
• Demonstrated ability to prioritize and complete tasks in a timely manner
• Ability to lead large group meetings in a professional and productive manner
• Expert computer skills
• Proven ability to envision, create and rollout meaningful operational reporting dashboards and tools

Desired Qualifications*

• Bachelor's or Master's degree and considerable professional experience with reasonable prior management, supervisory or team leader experience Previous supervisory experience
• Demonstrated ability/experience to engage population health strategies in primary care outpatient operations
• Experience with Lean, Michigan Quality Systems
• Familiarity with Michigan Medicine and departmental policies and procedures
• Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standards
• Experience using MiChart/EPIC electronic medical record

What Benefits can you Look Forward to

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Timeframe

To be determined.

Performance Evaluation

To be determined, based on identification of the Primary Care Oversight Leader assessment metrics.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Job Detail

Job Opening ID

282454

Working Title

Admin Manager Sr Healthcare

Job Title

Admin Manager Sr Healthcare

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Brighton Health Center

Posting Begin/End Date

9/01/2026 - 9/22/2026

Career Interest

Healthcare Admin & Support