The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements.  The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service.  This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

Location: MTA Assessments- Baltimore, MD

What you’ll do:

• Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
• Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
• Maintain working knowledge and abilities of MTM and Client software
• Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
• Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
• Respond to any ADA eligibility complaints and properly document response
• Act as a mentor to new employees and assist with the development of team members
• Conduct education training for employees regarding new and ongoing processes and procedures
• Work with support staff to ensure program effectiveness
• Evaluate assessments and determinations with the assessment staff to ensure accurate results
• Respond to any ADA eligibility or complaints and properly document response
• Determine what functional assessments the applicant will be required to undergo
• Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
• Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
• Build rapport and communicate with family and natural support network of the applicant
• Submit accurate, required reports in a timely manner
• Maintain a positive attitude when interacting with support staff, applicants and their caregivers
• Must conform to MTM’s HIPAA standards
• Conduct one-on-one in-person interviews to assess mobility capabilities as needed
• Conduct physical and/or cognitive functional assessments as needed
• Conduct or perform the following assessments (as needed):
  • FACTS Test
  • MoCA
  • MMSE
  • Beck Anxiety Inventory
  • Tinetti Gait and Balance Assessment
• Responsible for building required documents and work plans as needed
• Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
• Appropriate knowledge and ability to perform and oversee evaluations as required

What you’ll need:

Experience, Education & Certifications:

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
• 5+ years progressively responsible ADA compliance program experience
• 5+ years of previous leadership or supervisory experience
• 3+ years of professional experience working with individuals with disabilities
• Familiarity with the assessment process and making final determinations for eligibility
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
• Experience conducting information gathering or functional interviews and/or assessments
• Depending upon location, may be required to possess a valid driver’s license

Skills:

• Strong interpersonal skills that allow effective working relationships with a diversity of people
• Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
• Excellent communication skills
• Excellent organizational and multi-tasking skills
• Ability to interact effectively with individuals of varying levels of disabilities
• Ability to work flexible hours and adapt to a rapidly changing environment
• Ability to handle confidential information in a professional manner
• Knowledge of the public transportation system & services

Even better if you have...

• Current licensure to practice Physical or Occupational Therapy, with a minimum of 5 years’ experience post licensure preferred
• CPR and First Aid Certification, preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $84,640/ annually

Salary Max: $112,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

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