TeleTech

Actions Officer

TeleTech • $86K — $198K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in actions or governance role
  • 3+ years in senior program leadership
  • Experience with the Intelligence Community
  • Skilled in senior-level program management
  • Proficient in process improvement and performance management
  • Ability to develop and present strategic briefings
  • TS/SCI clearance with polygraph required

Responsibilities

  • Drive organizational change and improvement initiatives
  • Support the development of long-term strategic goals
  • Coordinate multidisciplinary teams and activities
  • Develop integrated project plans and milestones
  • Prepare briefings on policies and governance processes
  • Identify and mitigate risks within programs
  • Enhance performance measurement systems

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development
  • Tuition assistance programs
  • Work-life balance initiatives
  • Dependent care assistance
  • Recognition awards for exceptional performance
Full Job Description
Actions Officer
The Opportunity:

Whether it's process improvement, performance measurement, or business management analysis, organizational change management comes down to one thing: learning how an organization works and making it better. Although many companies know where they want to go, getting there can be a challenge. Thankfully, that's what you do: improve the systems that move entire organizations forward. It's why we're looking for someone like you-an organizational transformation and change specialist who can help identify long-term goals and support the creation of the processes needed to achieve them.

You Have:
  • 8+ years of experience in an actions or governance role
  • 3+ years of experience in a senior program leadership role
  • Experience supporting the Intelligence Community
  • Experience with senior-level program management in a multidisciplinary environment
  • Experience supporting senior executives and coordinating multidisciplinary teams and activities across organizational boundaries
  • Experience with process improvement and performance management
  • Ability to develop and present briefings on strategy, policy, and governance activities
  • Ability to develop integrated plans, milestones, dependencies, risks, and executive-level program products and understand complex technical activities sufficiently to integrate execution
  • TS/SCI clearance with a polygraph
  • Bachelor's degree


Nice If You Have:
  • Experience with program management tools, integrated master schedules, risk and issue management, resource planning, and executive dashboards
  • Experience with human capital programs
  • Experience leading complex programs or organizations
  • Possession of excellent written and verbal communication skills
  • Possession of excellent analytical and problem-solving skills
  • Project Management Professional Certification or comparable


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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