What is the role?
We are seeking an Accounts Receivable Specialist in Charlotte, NC with a hybrid work schedule.
ROLE SUMMARY The Accounts Receivable Specialist will provide day-to-day accounts receivable processing and support, including cashiering and cash allocation, for designated business units within Howden Specialty LLC, ensuring operational excellence and compliance with company and group policies. This role delivers accurate and timely processing of cash receipts, cash allocation, and account reconciliations, supporting Insurance Broker Accounting (IBA) operations. It serves as a point of contact for account queries, delivering high-quality service and stakeholder coordination across markets, clients, and internal teams. The role supports data-driven reporting to guide execution priorities, contributes to cross-functional initiatives, and ensures strict adherence to compliance, governance, and regulatory requirements.
What will you be doing?
Operational Responsibilities - Ensure timely and accurate cashiering and cash allocation activities, escalating to leadership where required.
- Process incoming payments and cashiering transactions, complete cash allocation and matching, and reconcile accounts with markets and clients within agreed timelines.
- Oversee lockbox volumes and resolve check queries where required.
- Forward Notices of Cancellation to relevant departments and actively drive follow-through, including escalation where necessary.
- Resolve account and reconciliation queries efficiently and accurately.
- Provide operational support for U.S. Cashiering and Treasury activities, including processing incoming payments, allocating cash to accounts, and assisting with routine banking inquiries.
Stakeholder and Client Relationship - Build and maintain strong relationships with internal and external stakeholders, serving as a responsive point of contact when needed; this includes supporting Private Client and Health & Benefits.
- Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all interactions.
Reporting & Projects - Maintain accurate, up-to-date system records and deliver accounting operations, KPI reporting, and management information.
- Use data-driven insights to steer execution priorities, identify escalation needs, and communicate effectively through clear data storytelling.
- Support assigned initiatives and actively contribute to cross-functional projects.
- Perform account reconciliations with markets and clients, ensuring issues are identified, investigated, and resolved efficiently and accurately.
- Respond to account-related inquiries promptly and in line with defined service standards.
Compliance, Governance & Market Awareness - Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements.
- Stay informed of relevant legal, regulatory, and market changes affecting the role and the business.
What are we looking for?
Qualifications: - In-depth understanding of the Bill-to-Cash lifecycle within an agency management system; hands-on Applied Epic tactical experience is highly desirable.
- 3+ years of experience in accounts receivable, cashiering, or accounting operations, preferably within comparable agency environment.
- Experience collaborating with offshore or cross-functional partners is a plus.
- Results-oriented professional with the ability to execute independently, manage operational and accounting processes accurately, and deliver high-quality outcomes in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret, manipulate, and draw insights from financial and operational data to identify trends, risks, and solutions.
- Solution-oriented mindset, capable of prioritizing tasks, resolving issues efficiently, and escalating appropriately when needed.
- Proven ability to interpret, implement, and consistently enforce policies, procedures, internal controls, and governance requirements.
- Clear, confident verbal and written communication skills, including the ability to translate data into actionable insights and influence outcomes.
- Collaborative team player and role model, contributing positively across functions and supporting shared objectives.
- Self-motivated with a proactive approach to learning and continuous improvement.
- Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Compensation and Benefits
The expected base salary range for this role is $70,000 - $100,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).
In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:
- Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
- Flexible Paid Time Off and paid parental leave
- Life and Disability insurance
Permanent
