Description JOB SUMMARY: The Manager, Accounts Receivable Operations & Transformation is responsible for leading and modernizing the Accounts Receivable function through operational excellence, process improvement, systems optimization, and team leadership. This role oversees day-to-day AR operations while driving initiatives focused on automation, workflow enhancement, reporting visibility, and scalable financial processes. The position will play a key leadership role in supporting finance transformation initiatives, including systems implementations, process redesign, and continuous improvement efforts across collections, deductions management, cash application, and customer account reconciliation activities. This role requires a strong operational leader who can balance people leadership, process discipline, analytical problem solving, and cross-functional collaboration in a fast-paced consumer products environment.
MAJOR RESPONSIBILITES/ACTIVIES: Accounts Receivable Operations Leadership - Lead and oversee day-to-day Accounts Receivable operations, including collections, cash application, deductions management, chargeback resolution, customer account reconciliation, and trade-related activities
- Ensure timely resolution of customer deductions, disputes, and aging balances while maintaining strong internal controls and operational accuracy
- Monitor AR aging, deduction trends, unapplied cash, and other key operational metrics to identify risks, bottlenecks, and process improvement opportunities
- Partner with Sales, Operations, Customer Service, Accounting, and Finance teams to resolve customer issues and improve operational effectiveness
- Support month-end close activities, audit requests, and reporting requirements related to Accounts Receivable operations
Process Improvement & Transformation - Lead initiatives focused on improving AR workflows, operational efficiency, and process standardization
- Support the implementation and continuous improvement of financial systems, process automation solutions, and SAP-related processes to drive efficiency and scalability.
- Evaluate existing workflows and identify opportunities to streamline processes, reduce manual effort, and improve visibility and reporting capabilities
- Develop, maintain, and improve standard operating procedures (SOPs), process documentation, and internal controls
- Partner cross-functionally to support finance transformation initiatives and operational readiness activities
Reporting, Analytics & Operational Oversight - Develop and monitor operational KPIs and dashboards related to collections performance, deductions, aging trends, dispute resolution, and process efficiency
- Analyze operational and financial data to identify trends, risks, and opportunities for improvement
- Provide leadership updates and recommendations related to operational performance and process improvement initiatives
- Support forecasting activities and operational planning as needed
Team Leadership & Development - Lead, coach, and develop Accounts Receivable team members to support performance, accountability, collaboration, and continuous improvement
- Foster a team-oriented environment focused on operational excellence, adaptability, and customer service
- Support cross-training initiatives to strengthen team flexibility and operational continuity
- Help drive change management and employee adoption during process and systems transitions
Qualifications Required - Bachelor's degree in Accounting, Finance, Business, or related field
- 7+ years of progressive experience in Accounts Receivable, Credit, Finance Operations, or related field
- Prior leadership or people management experience
- Experience working within ERP systems (SAP preferred)
- Strong analytical, organizational, and operational problem-solving skills
- Advanced Microsoft Excel skills (pivot tables, xlookups, formulas, reporting analysis)
- Strong communication and cross-functional collaboration skills
Preferred Qualifications - Experience supporting finance transformation, automation, or systems implementation initiatives
- Experience working in consumer products, manufacturing, or high-volume transactional environments
- Exposure to process improvement methodologies or operational excellence initiatives
- Experience with deduction management platforms, workflow tools, or automation technologies
Travel :
5% ability to travel via car, plane, rail.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
No Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#HybridWork : We follow a Hybrid work schedule. All applicants must be able to work in our Tarrytown office Tues/Wed/Thurs (remote on Mon/Fri).
Work Hours : 40 hours per week.
