Summary:

This position is responsible for the day-to-day Accounts Receivable (AR) operations of the Revenue Cycle department within ANTHC. The AR Manager manages non-patient payment collection processes and procedures. This role works in partnership with the Vendor Management Coordinator and accounting team to ensure timely processing of payments, accurate billing, and strong customer service. This position is responsible for billing, collection cash application, and customer account management activities related to non-patient accounts receivable. Ensures all AR activities are in line with company goals and objectives, in conformity with generally accepted accounting principles, and in compliance with government regulations and covenant obligations. This position also provides cross coverage support for other key revenue cycle functions including vendor coordination, billing operations, and provider enrollment processes.

Responsibilities:

Support operations by managing day to day non-patient accounts receivable and financial processes with a high degree of accuracy, timeliness, and adherence to internal controls.

Manage customer payment processing activities, including credit card transactions and check deposits, ensuring all transactions are properly recorded, supported, and reconciled in alignment with organizational policies.

Overseeing customer account management functions by responding to inquiries, resolving discrepancies, and ensuring accounts are accurate, current, and properly documented.

Manage billing activities by coordinating across multiple service lines, ensuring invoices are generated accurately, distributed timely, and aligned with established agreements and internal processes.

Makes recommendations to improve the quality of invoicing and collection procedures. Champions process improvement efforts achieved and enhanced by the use of automated systems. Serves as the business owner for the non-patient Accounts Receivable functions within the Enterprise Resource Planning (ERP) system by establishing business requirements, approving system enhancements, leading testing activities, implementing process improvements, and partnering with Information Technology and ERP leadership to optimize functionality.

Manages daily and weekly reporting of invoicing totals, aging total, cash receipts and invoice adjustments. Creates monthly, quarterly and annual reports and may assist with the preparation of data for the annual audit. Leads preparation for internal and external audits by ensuring documentation, reconciliations, and supporting schedules are complete, accurate, and compliant. Ensures invoices are paid timely and unpaid invoices are reviewed for relevance of reserves for uncollectible amounts.

Oversee payment plan administration by assisting in setup, tracking, and follow-up activities in coordination with leadership, ensuring consistency and compliance with established guidelines.

Perform cash application and coding activities, including a primary focus on non-grant transactions, ensuring appropriate classification, supporting documentation, and alignment with financial reporting requirements.

Oversee gift card management processes, including ordering, inventory tracking, reconciliation, and distribution, ensuring proper controls and accountability are maintained.

Manage accounts receivable communication channels, including shared email inboxes and physical mail, ensuring timely review, prioritization, and response to internal and external stakeholders.

Oversee application of payments, credits, and adjustments, ensuring accurate posting and timely resolution of outstanding balances.

Provide cross-functional support to revenue cycle operations, including coverage for BMP billing, provider enrollment processes, and vendor coordination activities as needed.

Identify, troubleshoot, and resolve discrepancies in billing, payments, and customer accounts, escalating issues as appropriate and contributing to long-term process improvements. Resolve complex customer service issues and problems utilizing expertise in AR and collections.

Support documentation of procedures and workflows, ensuring processes are clearly defined, consistently followed, and aligned with internal policies and best practices.

Leads cross-functional initiatives with Finance, Grants, Procurement, Revenue Cycle, Information Technology, and operational departments to improve revenue processes, strengthen internal controls, and implement organizational priorities.

Monitors accounts receivable portfolio performance, aging trends, collection effectiveness, write-offs, and reserve recommendations while identifying financial risks and implementing corrective action.

Manages special projects as required. Compiles and analyzes data. Prepare, review, analyze and distributes a variety of files, records, reports, and other documents.

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of non-patient records and procedures.

Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financial reporting.

Ensures compliance with internal controls, GAAP, organizational policies, grant requirements, audit standards, and applicable federal, state, and tribal regulations.

Exercises independent judgment in resolving complex billing, collection, customer account, and financial issues while balancing organizational risk, customer service, and regulatory compliance

Ensures that all established policies, rules, regulations and agreements are followed. Ensures that all department processes and procedures are appropriately documented and ensures compliance. Implements and new accounting policies/procedures as necessary to achieve company objectives and/or comply with regulatory requirements.

Resolves more complex customer service issues and problems utilizing expertise in AR and collections.

Performs other duties as assigned or required.

Other information:

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of the generally accepted accounting principles, practices and their applications.
• Knowledge of federal, state and local laws, codes and regulations.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s).
• Strong critical thinking and analytical skills.
• Skill in interpreting and applying federal, state and ANTHC financial policies, procedures and regulations.
• Demonstrated skill in working cooperatively, multitasking, prioritizing projects and meeting deadlines.
• Demonstrated strong attention to detail and ability to work with large data sets.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in written and oral communication.
• Willingness to share thoughts, recommendations, and concerns.
• Ability to manage high volume transactional work with accuracy and attention to detail
• Eperience with large/complex organizations with an understanding of materiality.
• Strong communication with ability to simply communicate complex/technical topics for other members of the accounting team as well as members of accounting leadership.
• Strong organizational, time management, and prioritization skills.
• Embraces culture of diversity, inclusion, and compliance.
• Effective communication skills with ability to interact with professionally with customers and internal teams.
• Ability to troubleshoot issues and resolve discrepancies independently.
• Working knowledge of financial systems, including Lawson/Infor and Microsoft Office applications.
• Ability to handle sensitive financial information with integrity and confidentiality.

MINIMUM EDUCATION QUALIFICATION

A Bachelor's degree in Accounting, Finance, Business or a related field.

MINIMUM EXPERIENCE QUALIFICATION

Non-Supervisory - Six (6) years of professional accounts receivable, billing, customer account management, or related financial operations experience.

AND

Supervisory - Two (2) years supervisory experience as an Accounts Receivable Manager or similar accounting leadership position.

PREFERRED EDUCATION QUALIFICATION

A Master's degree in Accounting, Business Administration, Finance, Hospital Administration or a related field.

PREFERRED EXPERIENCE QUALIFICATION

Experience in accounts receivable management

Strong Microsoft Excel skills

Grant or Project Accounting experience

Experience with ERP or financial systems (Infor/Lawson)

Knowledge with grant and non-grant financial processes

PREFERRED CERTIFICATION QUALIFICATION

Certified Public Accountant (CPA) certification is preferred.

ADDITIONAL REQUIREMENTS

May be required to work outside the traditional work schedule.
May be called out to work off-shift in emergency situations.
According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications and programming language skills.